Diana Luna
Brentwood,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Retail Worker
The Children's Place
Yuba City, CA
04.2020 - 07.2021
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Operated cash register to process payments from customers accurately and efficiently.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Greeted customers, identified their needs and provided assistance with product selection.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Assisted in ringing up sales at registers and bagging merchandise.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Retail Assistant Manager
Gymboree Outlet
San Leandro, CA
08.2018 - 02.2019
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Greeted customers, provided customer service and answered questions.
- Set up promotional displays or arranged merchandise on counters or tables to promote sales.
- Encouraged customers to sign up for loyalty programs or promotional offers.
- Answered incoming calls from customers inquiring about products or services offered by the store.
- Completed price changes by adhering labels to merchandise or entering information into computer system.
- Attended team meetings held by Store Manager to discuss upcoming events or promotions.
- Processed returns and refunds in accordance with company policy.
- Operated cash register to process cash, check, and credit card transactions.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Assistant Manager
McDonald's
Roseville, CA
03.2013 - 06.2017
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
High School Diploma -
Sutter High School
Sutter, CA06-2008
Skills
- Outstanding customer service
- Bilingual
- Skills management
- problem solving
- Teamwork
- computer skills
- Adaptability
- work well under pressure
Languages
Spanish
Native/ Bilingual
Timeline
Retail Worker
The Children's Place
04.2020 - 07.2021
Retail Assistant Manager
Gymboree Outlet
08.2018 - 02.2019
Assistant Manager
McDonald's
03.2013 - 06.2017
High School Diploma -
Sutter High School