Diana Machado
Sugar Land,TX
Summary
Customer service and client relations professional with extensive experience across education, corporate, and service industries. Skilled in building strong client relationships, driving sales, and delivering high-quality support in fast-paced environments. Recognized for exceptional communication, cultural adaptability, and problem-solving abilities. Trilingual in English, Portuguese, and Spanish, with a proven record of exceeding expectations, contributing to team success, and enhancing organizational efficiency.
Overview
12
12
years of professional experience
Work History
Preschool Teacher
Early Learning New Territory
09.2024 - 09.2025
- Developed and implemented engaging, age-appropriate lesson plans.
- Taught foundational skills in literacy, math, colors, shapes, and social development.
- Fostered emotional, physical, and cognitive growth through structured play and learning.
- Maintained a safe, organized, and nurturing classroom environment.
- Provided regular progress updates to parents and guardians, highlighting milestones.
Leasing Agent
Intersolutions
08.2023 - 01.2024
- Welcomed and engaged prospective residents, responding to inquiries via phone, email, and in person.
- Scheduled and conducted property tours, tailoring recommendations to client needs and budgets.
- Presented community amenities, floor plans, and promotions to drive leasing conversions.
- Assisted with applications and guided clients through the leasing process.
Caregiver/Nanny
Perez Family
11.2021 - 01.2024
- Provided consistent care and supervision for two children (ages 10 and 14).
- Coordinated school drop-offs, pick-ups, and extracurricular activities.
- Assisted with homework, meal preparation, and household duties.
- Supported children’s personal and academic development in a structured home environment.
Media Operations Analyst
Facebook
02.2019 - 09.2021
- Processed and reviewed high-volume content tickets to ensure policy compliance.
- Supported global media clients, including celebrities, by managing sensitive requests.
- Acted as Portuguese and Spanish Language Specialist, ensuring translation accuracy.
- Collaborated with cross-functional teams to update and implement policies.
Personal Assistant & Showroom Designer
Menlo Flooring and Design
01.2017 - 01.2018
- Managed over 100 client accounts, generating $2.1M+ in annual revenue.
- Consulted clients on design concepts, materials, and interior color schemes.
- Coordinated logistics for installations, deliveries, and vendor relations.
- Assisted in planning business events and maintaining showroom operations.
Content Moderator / Safety Operations Agent
Twitter
09.2015 - 12.2016
- Reviewed and addressed sensitive user reports involving harassment, threats, and abuse.
- Investigated and resolved cases in English, Spanish, and Portuguese via Salesforce.
- Supported user safety by upholding community standards and policies.
Customer Service Representative
Banco Do Brasil Americas
08.2013 - 07.2015
- Handled 100+ customer calls daily, providing personalized banking solutions.
- Advised clients on financial products and services to meet individual needs.
- Resolved escalated concerns effectively, ensuring client satisfaction and retention.
Skills
- Administrative: Scheduling, organizing, and record-keeping
- Data Analysis: Interpreting data and implementing insights
- Multitasking: Managing multiple responsibilities effectively
- Technical: Proficient in Microsoft Office Suite & Salesforce
- Languages: Fluent in English, Portuguese, and Spanish
- Client Relations: Expertise in customer service, sales, and engagement
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Preschool Teacher
Early Learning New Territory
09.2024 - 09.2025
Leasing Agent
Intersolutions
08.2023 - 01.2024
Caregiver/Nanny
Perez Family
11.2021 - 01.2024
Media Operations Analyst
Facebook
02.2019 - 09.2021
Personal Assistant & Showroom Designer
Menlo Flooring and Design
01.2017 - 01.2018
Content Moderator / Safety Operations Agent
Twitter
09.2015 - 12.2016
Customer Service Representative
Banco Do Brasil Americas
08.2013 - 07.2015