Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Macias-Bautista

Las Vegas

Summary

I am committed to continuing to provide support to our community, ensuring that we can address needs and make a positive impact together. I wish continue serving and contributing to the community by fostering meaningful and positive interactions, while being an integral part of an efficient team. I aspire to grow alongside my colleagues and contribute to the success of the organization as a dedicated civil servant for the City of North Las Vegas.

Overview

18
18
years of professional experience

Work History

Human Support Coordinator

Hearts Alive Village
01.2022 - Current
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Explained policies and procedures to clients, ensuring clear understanding and compliance with organizational guidelines.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Conducted routine compliance reviews of grant programs.
  • Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
  • Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
  • Managed grant budgets by tracking and documenting expenditures to ensure financial compliance and optimize resource allocation.
  • Responsible for maintaining inventory and ordering supplies to ensure the department was consistently well-equipped and fully stocked.
  • Attend meetings and conferences regularly to stay informed about industry trends and maintain professional relevance in the field.
  • Utilize basic office equipment, including printers, copiers, and fax machines, on a daily basis to support daily operations.

KEPPT Program Coordinator

Animal Foundation
07.2007 - 01.2022
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Designed program implementation and maintenance plan.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Increased participant engagement by tailoring program content to meet diverse community needs.
  • Strengthened internal communication with creation of shared online workspace, enhancing project coordination.
  • Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Coordinated and scheduled meetings and appointments for upper management.
  • Monitored and tracked budgets and expenses.

Education

Certificate - Veterinary Medicine

PIMA Medical Institute
Las Vegas, NV
10-2008

High School Diploma -

Western High School
Las Vegas, NV
06-2006

Skills

  • Utilized computer software (Google DOCS, Spreadsheet and IDEXX NEO)
  • Prepared and reviewed documents to ensure proper grammar, spelling, and overall accuracy
  • Known for being approachable and creating a welcoming environment, fostering positive interactions with colleagues and clients
  • Skilled in delegating tasks and prioritizing responsibilities to ensure efficient workflow and meet deadlines
  • Record retention
  • Adaptability
  • Typing skill; 52 WPM
  • Bilingual in Spanish (read, write, speak fluently)

Timeline

Human Support Coordinator

Hearts Alive Village
01.2022 - Current

KEPPT Program Coordinator

Animal Foundation
07.2007 - 01.2022

Certificate - Veterinary Medicine

PIMA Medical Institute

High School Diploma -

Western High School

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Diana Macias-Bautista