DIANA MADISON

Assign and monitor reservations with the chauffeurs.

Provide chauffeurs with route directions to specific pick-up and drop-off locations.

Assign follow-up runs, as designated to chauffeurs.

Contact chauffeur, and quality control when necessary, upon cancellation of a pre-assigned charter.

Bring problems associated with chauffeurs or clients to the attention of the Communications’ Supervisor.

Answer incoming phone lines from drivers in need of help.

Assist the Customer Service Department with securing and verifying client reservations when necessary.

Ability to read road maps and give directions to others.

• Oversee and coordinate the daily operations of a dispatch team.
• Assign tasks and routes to drivers efficiently.
• Monitor performance metrics and ensure compliance with company policies and regulations.
• Handle escalated customer inquiries and resolve issues promptly.
• Train and mentor dispatch staff to enhance their skills and productivity.
• Collaborate with other departments to optimize logistics processes and improve overall efficiency.

• Responsible for planning, organizing, and coordinating executive-level meetings and events.
• Develop agendas, coordinate schedules, and ensure all necessary materials are prepared.
• Liaise with senior executives, stakeholders, and external partners to ensure smooth execution of meetings.
• Manage logistics such as venue selection, catering, audiovisual equipment, and accommodations.
• Oversee post-meeting activities, including documentation, follow-up tasks, and feedback collection.
• Strong communication, organizational, and problem-solving skills are essential for this role.

• Coordinate sales activities and ensure smooth operations.
• Support sales team with administrative tasks and customer inquiries.
• Assist in creating sales reports and analyzing data.
• Manage communication between sales team and other departments.
• Help in organizing sales events, meetings, and presentations.
• Collaborate with marketing to develop sales strategies.

• Greeting and assisting guests in a professional and friendly manner.
• Answering phone calls, emails, and inquiries promptly.
• Managing reservations, check-ins, and check-outs efficiently.
• Handling payments, invoices, and maintaining accurate records.
• Providing information about the hotel facilities, services, and local attractions.
• Collaborating with other departments to ensure smooth operations.

• Entered numerical data into databases in a timely manner.
• Obtained scanned records and upload them into the database system.
• Analyzed geographic distribution of physical and cultural phenomenon on local, regional, continental or global scales.