Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diana Mangru

Watervliet,NY

Summary

Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Access Specialist

Albany Medical Center Hospital
05.2024 - Current
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Collected and validated patient demographics and insurance information.
  • Collaborated with clinical staff to ensure seamless coordination of care for patients.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Head Cashier

Lowes Home Improvement
12.2023 - 05.2024
  • Implement innovative cash handling procedures to increase efficiency and reduce errors at the checkout counters
  • Implement innovative strategies to enhance customer experience at the checkout counter, ensuring seamless transactions and satisfaction
  • Analyze sales trends and customer traffic to optimize staffing levels for peak hours, ensuring efficient checkout processes and customer satisfaction
  • Lead training sessions for cashiers on new cash handling procedures and customer service strategies to ensure consistent implementation and high-quality service delivery
  • Develop and implement training programs for cashiers to improve their customer service skills and increase productivity, leading to higher sales and customer satisfaction
  • Develop and implement a rewards program for repeat customers to enhance customer loyalty and increase retention rates, ultimately leading to higher sales and customer satisfaction
  • Implement strategies to monitor and address cashier performance metrics, such as accuracy rates and transaction times, to identify areas for improvement and ensure optimal cashier efficiency and customer service
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Educated employees on register use, merchandising, and customer service.

Head Cashier

Lowe's Home Improvement
09.2021 - 10.2023
  • Trained new team members in cash register operation, stock procedures, and customer services
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing, or merchandising plans
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
  • Prepared cash deposits and balanced store safe for opening and closing of business
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers
  • Helped customers find specific products, answered questions, and offered product advice
  • Learned roles of other departments to provide coverage and keep the store operational
  • Managed employee scheduling according to availability, forecasted customer levels, and labor cost controls
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply
  • Processed refunds for worn, damaged, and broken merchandise
  • Monitored checkout counters and self-checkout areas to assist with complex transactions
  • Educated employees on register use, merchandising, and customer service.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.

Education

Bachelor of Science -

SUNY Schenectady County Community College
Schenectady, NY
12-2025

Bachelor of Science -

Gordon College
Wenham, MA
12.2022

High School Diploma -

Schenectady High School
Schenectady, NY
06.2022

High School Diploma -

Bronx Academy of Health Careers
The Bronx, NY
12.2019

Skills

  • Loss Prevention

  • Customer Service

  • Store Opening and Closing

  • Training and Coaching

  • Cash Handling

  • Customer Service Management

  • Supply Restocking

  • Equipment Troubleshooting

  • Team Leadership

  • Policy Enforcement

  • Hard-Working

  • Schedule Coordination

  • Online Order Picking

  • Medical terminology

  • Front desk operations

  • HIPAA compliance

  • Appointment scheduling

  • Insurance billing

  • Documentation accuracy

  • Patient scheduling

  • Data entry proficiency

  • Patient registration

Certification

  • New York State Teacher Certification Exam - ATAS

Timeline

Patient Access Specialist

Albany Medical Center Hospital
05.2024 - Current

Head Cashier

Lowes Home Improvement
12.2023 - 05.2024

Head Cashier

Lowe's Home Improvement
09.2021 - 10.2023

Bachelor of Science -

Gordon College

High School Diploma -

Schenectady High School

High School Diploma -

Bronx Academy of Health Careers

Bachelor of Science -

SUNY Schenectady County Community College

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Diana Mangru