Diana Mankikyan
Los Angeles,CA
Summary
With my latest job I became very comfortable in coffee brewing techniques and continue to get better in latte art, espresso extraction, and customer satisfaction. I hope to make every customers experience enjoyable and have their needs satisfied.
Overview
3
3
years of professional experience
Work History
Barista
Ideal Bar And Grill
08.2024 - 12.2024
- Maintained a clean and organized workspace
- Created a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during rushes.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted additional items with beverages, increasing store sales.
- Restocked fresh pastries every morning.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Used POS system to accurately enter orders and process payments.
Barista
Robeks Fresh Juices & Smoothies
05.2022 - 09.2022
- Took customers orders, both over the phone and in-person.
- Trained new employees.
- Prepared customers food and blended beverages in addition to any alterations made.
- Created a friendly and welcoming environment to the store when taking orders.
- Worked both opening and closing shift, learning the routine of both aspects to the store.
- Always reminded customers of our rewards programs when taking orders.
- When having free-time, began to clean around the store to make it easier for the closing shift.
- Made sure to maintain a clean and organized workspace even in rushes.
- Had to create and adapt a system with my coworkers in order to continue a smooth process to get the customers orders out in time.
- Made sure to communicate with my coworkers on who should be taking which role in creating drinks to once again apply that organized workspace.
- Improved on my technical and communicative skills, keeping a positive attitude no matter how high of pressure there was in an opening or closing shift rush.
- Recommended items to new coming customers, with detailed description of the food or drink.
- Sliced fruits, vegetables and meats for use in food service.
- Memorized official and off-menu smoothie instructions.
- Described menu items to customers and suggested products based on stated preferences.
- Utilized POS system to receive and process customer payments.
- Described menu items to customers and suggested appealing products.
- Washed and cleaned juicers, blenders, fruits, vegetables, and cutlery.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns.
- Learned how to adapt to any situation, no matter what circumstances.
Education
Some College (No Degree) - Art History, Chemistry Minor
UCSC
Skills
- Time management
- Friendly and outgoing
- Cash handling
- Opening and closing duties
- Cleanliness
- Problem-solving
- Exceptional customer service
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
Languages
Armenian
Native or Bilingual
Timeline
Barista
Ideal Bar And Grill
08.2024 - 12.2024
Barista
Robeks Fresh Juices & Smoothies
05.2022 - 09.2022
Some College (No Degree) - Art History, Chemistry Minor
UCSC
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