DIANA MARIE COTTO

Luxury Property Management

• Oversee the daily operations and maintenance of high-end residences, ensuring all systems and services are running seamlessly.
• Coordinate and manage housekeeping, landscaping, pool, and mechanical services to preserve the property's aesthetic and functionality.
• Implement preventative maintenance schedules and oversee all vendor relationships.

Seasonal & Long-Term Rentals

• Manage all aspects of luxury home rentals, including seasonal and long-term leasing.
• Handle marketing, guest or tenant onboarding/offboarding, lease administration, and property readiness.
• Provide concierge-level support to tenants and guests, ensuring a premium living experience.

Project Coordination – New Builds & Renovations

• Oversee new construction and renovation projects, ensuring alignment with design, budget, and quality expectations.
• Collaborate with architects, designers, and contractors to ensure projects are delivered on time, within budget, and to luxury standards.
• Oversee budgeting, scheduling, permitting, and quality control throughout the project lifecycle.

• Updated document templates and managed multiple project and environmental program management calendars, enhancing organizational efficiency.
• Prepared and maintained comprehensive environmental review packages, ensuring complete documentation for reviews, exemptions, and programmatic assessments.
• Coordinated logistics for meetings, site inspections, and travel, while also managing project and RFP trackers of the CDBG DR housing rehabilitation program through ClickUp.
• Facilitated communication with the Department of Planning and Natural Resources regarding consultations and contributed to the development of environmental compliance processes and procedures.

• Coordinated carrier equipment installation and required tower modifications of over 1,500 turnkey communication cell tower sites in the Midwest territories.
• Managed all aspects of the Structural Engineering Service Cycle on SBA assets, which includes but is not limited to Mount Analysis, Mount Modification Design, Structural Analysis, Structural Modification Design, Tower Modification Project Management, and Investigative Field Services associated with customer projects.
• Reviewed and approved co-location and utility applications, pre and post-construction site inspections, tower enhancements, and NTP requests in assigned territory.
• Obtained quotes/costs from vendors, and prepared and ordered PO requests relating to all engineering services.
• Reviewed all Engineering Deliverables for quality and accuracy, including construction drawings for tower, ground, and utility installs on SBA assets.
• Communicated day-to-day project-level queries directly with customers to address questions, change orders, or issues that may arise during the engineering review, design, or construction process, and removed obstacles that impede quick processing time.
• Collaborated with structural engineers, field operations personnel, sales team, and customers to provide creative solutions on complex projects while maintaining structural integrity on assets in assigned regions.
• Updated internal databases and project management tools with forecasts and status updates for all projects.
• Assisted the Accounting Department in resolving issues with the receiving or invoicing process of Engineering Services Purchase Orders.
• Ensured all construction Notice-to-Proceed documentations were uploaded in the company's data portal and coordinated with all Federal, State, and Local safety, environmental, and zoning code conditions.
• Coordinated with Lease Administration, Zoning/Compliance, and Site Marketing team regarding site-related issues and worked together in anticipating and resolving problems.

• Collaborated with structural engineers, field operations personnel, sales, and tenant customers to ensure structural integrity for assigned assets.
• Monitored and ensured SBA’s asset management policies, standards, and procedures were enforced.
• Coordinated colocation solutions per the company’s SOPs to optimize speed to market and maximize asset yield.
• Reviewed application reports for status application processing. Properly removed obstacles that impede quick processing time.
• Reviewed carrier applications and work orders to ensure accurate data in the systems and procedures were enforced.
• Prioritized and facilitated responses to configuration changes during the application process, and resolved any possible structural issues.
• Coordinated with company personnel to keep aware of the work schedule at sites.

• Managed and monitored online reservations and made adjustments when necessary.
• Ensured accuracy of guest information, payments, and booking dates.
• Data entry of business cards from shows/travel agents’ lists into Salesforce and electronically filed information as necessary to Sharepoint.
• Coordinated property maintenance, overseeing staff dispatch for inspections and arranging necessary repairs while maintaining inventory supplies.
• Liaised with the housekeeping Team Leader and ensured that all properties as well as common areas were cleaned and maintained to high standards prior to occupancy.
• Investigated and resolved property complaints and rental/booking violations.
• Maintained relationships with current cost-effective vendors, and ensured all invoices were raised and paid in accordance with vendor agreements.
• Assisted and supported vendor sourcing strategy and performance management.
• Effectively worked with email, online chat services, and online travel agents to assist guests with reservation needs.

• Generated trade documentation to support all export sales.
• Liaised with the relationship banks for the negotiation of trade documents under selected payment terms.
• Liaised with customers to ensure all customer expectations were met for a timely efficient order delivery including invoice payment with the agreed payment terms.
• Monitored all shipments to ensure customers were updated and their delivery requirements were met.
• Liaised with shipping lines for the generation of Bills of Lading, freight payments, and shipment tracking.
• Liaised with logistics providers on all operational issues relating to trucking and consolidation of products.
• Supported the sales and planning process by working closely with the Marketing team.
• Supported the onsite planning and scheduling by collaboration with the production and operations teams.
• Provided backup support for the planning, scheduling, and shipment of export sales orders.

• Comprehensive diary management, including internal and external meetings, formal and informal engagements and kept up to date with all new activities.
• Efficiently arranged and managed logistics related to the team’s travel, accommodation, and expense reports.
• Prepared correspondence letters, documents, briefing papers, reports and certain presentations.
• Provided administrative assistance to the Manager of Sales Operations, Regional Sales Managers, and Sales Officers by producing letters, entering contracts and orders in the system, and sales documentation for the MENA and Europe teams.
• Prepared manual sales contracts, order confirmations, price letters, and pro forma invoices.
• Coordinated with other divisions in the sales department for order release and shipment to ensure delivery commitment as per customer’s requirement.
• Handled cancellations or changes in sales orders and contracts in SAP.
• Followed up on overdue payments from customers effectively.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Maintained strong and cordial relationships with regular and new customers to ensure business stability.
• Standardized department filing system to increase efficiency, designed electronic file systems, and maintained electronic and paper files.