Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Marks

Bloomfield

Summary

Dynamic professional with a friendly demeanor and strong organizational skills, previously thriving as an Assistant Manager at Coconuts Music & Movies. Proven ability to enhance customer satisfaction through effective problem-solving and multitasking. Committed to fostering positive relationships and delivering exceptional service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Homemaker

Self
09.2007 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • After becoming pregnant I went out of work on disability from complications due to the pregnancy and from there I chose to stay home to raise my kids. It was also more practical financially as the cost of daycare was too expensive and the amount of doctors appointments that our son had was alot due to being born premature. I am now looking to get back to work again and am willing to learn.
  • I have organizational skills , cashier skills, management experience.
  • I have worked with computers doing many different things. Ex: creating signs for display for products , printing tags for product pricing, working in clothing retail and running registers.

Receiver /File Maintenance Clerk /Front End Cashier

Stop and Shop Supermarket
11.1992 - 09.2007
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Kept work areas clean, safe, and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Established strong relationships with vendors, leading to improved order accuracy and delivery times.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Established strong working relationships with colleagues, fostering a collaborative environment that promoted efficient file maintenance practices.
  • Trained new employees on file maintenance procedures, fostering adherence to established best practices within the team.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.
  • Enhanced team morale by maintaining positive attitude and encouraging peers during busy periods.

CSR

Gap
10.2003 - 03.2005
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assistant Manager

Coconuts Music & Movies
10.1998 - 06.2002
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

No Degree -

Bloomfield High School
Bloomfield, NJ
06-1995

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Organizational skills

Languages

English
Native or Bilingual

Timeline

Homemaker

Self
09.2007 - Current

CSR

Gap
10.2003 - 03.2005

Assistant Manager

Coconuts Music & Movies
10.1998 - 06.2002

Receiver /File Maintenance Clerk /Front End Cashier

Stop and Shop Supermarket
11.1992 - 09.2007

No Degree -

Bloomfield High School

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