Summary
Overview
Work History
Education
Skills
Timeline
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Diana Marok

Ewa Beach,HI

Summary

Results-driven professional with extensive experience in air cargo operations at United Cargo. Proven ability to enhance customer satisfaction through effective communication and meticulous attention to detail. Skilled in inventory management and safety compliance, consistently meeting tight deadlines while maintaining high standards of quality and organization. Adaptable team player committed to achieving operational excellence.

Overview

11
11
years of professional experience

Work History

Aircraft Cleaner

Swissport Inc.
Honolulu, HI
01.2024 - 04.2025

● Cleaned and prepared aircraft cabins for on-time departures while maintaining high cleanliness standards.

● Restocked cabin supplies and organized linens for flight crews.

● Inspected aircraft interiors for safety concerns and reported suspicious or unauthorized items to supervisors.

● Followed strict aviation safety procedures and company regulations.

● Worked efficiently as part of a team to meet tight turnaround schedules.

Inbound/outbound Agent

United Cargo
Honolulu, HI
02.2019 - 03.2020

● Processed outbound cargo using computerized cargo management systems.

● Manifested shipments, verified shipment weights, and ensured compliance with airline requirements.

● Coordinated cargo loading while monitoring flight schedules to prevent shipment delays.

● Served as an Inbound Agent for Air Pacific (Fiji Airways), processing international cargo arrivals.

● Verified shipments, completed receiving (RCF) procedures, and ensured all cargo was cleared through U.S. Customs before release.

● Contacted customers regarding shipment availability and coordinated timely cargo pickup.

● Maintained accurate shipping records while providing excellent customer service.

Cashier/baker/cook

Regal Bakery
Honolulu, HI
05.2018 - 02.2019

● Processed customer transactions accurately and balanced daily cash receipts.

● Delivered friendly customer service and maintained a clean, welcoming store environment.

● Prepared fresh pastries and baked goods while ensuring display cases remained fully stocked.

● Assisted with food preparation and cooked customer orders.

● Prepared ingredients and workstations for the following day’s operations.

● Worked efficiently in a fast-paced, team-oriented environment.

Floater

Jeans Warehouse
Honolulu, HI
12.2013 - 02.2018

● Labeled, tagged, and security-sensored merchandise for distribution.

● Prepared inventory for shipment to retail store locations.

● Ensured merchandise accuracy and quality before delivery.

● Assisted with inventory organization and warehouse operations.

● Maintained productivity while meeting daily processing goals.

Education

High School Diploma -

Waipahu High School
Honolulu, HI
05.2013

Skills

    ● Customer Service

    ● Cash Handling

    ● Microsoft Office

    ● Data Entry

    ● Inventory Management

    ● Shipping & Receiving

    ● Air Cargo Operations

    ● Communication

    ● Teamwork

    ● Problem Solving

    ● Time Management

    ● Attention to Detail

    ● Safety Compliance

    ● Organization

    ● Adaptability

Timeline

Aircraft Cleaner

Swissport Inc.
01.2024 - 04.2025

Inbound/outbound Agent

United Cargo
02.2019 - 03.2020

Cashier/baker/cook

Regal Bakery
05.2018 - 02.2019

Floater

Jeans Warehouse
12.2013 - 02.2018

High School Diploma -

Waipahu High School