Diana Marquez
Sioux Falls,SD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Caregiver
Personal Home Care
06.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Front Desk Receptionist
The Cleaners
03.2023 - 05.2023
- Trained new employees in proper equipment usage, safety procedures, and customer service best practices, ensuring high-quality team performance.
- Provide exceptional customer service by greeting and assisting customers with their inquiries and requests.
- Uphold high standards of cleanliness and organization in the work area.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
Bilingual Customer Service Representative
Jackson Hewitt
12.1997 - 05.2003
- Prepared and filed annual tax returns and financial information
- Prepared Income tax return forms for Individuals and small business
- Interviewed client to obtain information on taxable income and deductible expenses and allowances
- Consulted tax law handbooks and bulletins to determine procedure for preparation of a typical returns
- Calculated for preparation fee according to complexity of return and amount of time required to prepare forms
- Answer customer questions and provide information on tax preparation
Education
Accounting - Accounting
Academia Commercial Hidalgo
Reynosa, Tamaulipas MexicoNo Degree - Savvy Caregiver
Savvy Systems, LLC
Minneapolis, MN01.2023
American Society For Quality - Quality Improvement Associate Certification
ASQ Correspondence School
Milwaukee, WI02.2020
Apprenticeship - Office Manager/Administrative Services
The United States Department of Labor
Fort Worth, TX10.2017
Office Proficiency Assessment And Certification - Computer And Clerical Skills
The OPAC System
Fort Worth, TX08.2010
Certificate of Advancement - Computerized Bookkeeping
El Paso Community College
El Paso, TX04.1997
Skills
- Bilingual proficiency
- Tax Accounting Specialist
- Account reconciliation Specialist
- Computer Proficient
- Excellent multi-tasking ability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Achieve Caregiver Certificate of completion on 6 weeks
- Achieved certification of Office Manager/Administrative Services through the United States Department of Labor
- Worked with clients to prepare individual tax, gift tax and estate tax returns.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved high customer satisfaction by obtaining positive results following individual income tax audits.
Certification
- PCA - Personal Care Aide
- Certificate- Tax preparer
- Certificate - Office Management
- Certified- Computerized Bookkeeper
- Certified- Accounting
Timeline
Caregiver
Personal Home Care
06.2023 - Current
Front Desk Receptionist
The Cleaners
03.2023 - 05.2023
Bilingual Customer Service Representative
Jackson Hewitt
12.1997 - 05.2003
Accounting - Accounting
Academia Commercial Hidalgo
No Degree - Savvy Caregiver
Savvy Systems, LLC
American Society For Quality - Quality Improvement Associate Certification
ASQ Correspondence School
Apprenticeship - Office Manager/Administrative Services
The United States Department of Labor
Office Proficiency Assessment And Certification - Computer And Clerical Skills
The OPAC System
Certificate of Advancement - Computerized Bookkeeping
El Paso Community College