Diana Marrero
Clover,SC
Summary
Experienced Risk and Compliance Analyst in the financial services industry. Specializes in AML investigations, regulatory compliance, risk assessment, and internal controls. Skilled in conducting CDD, EDD, alert reviews, and policy implementation. Collaborative team player who works across departments to ensure legal compliance. Proven track record of managing risk, identifying issues proactively, and facilitating remediation efforts in dynamic environments.
Overview
18
18
years of professional experience
Work History
RCA Specialist
U.S. Bank
Charlotte, NC
01.2020 - Current
- Implement and maintain risk management frameworks, monitoring internal systems, data, and procedures.
- Conduct AML alert reviews on Special Requirement Customers (SRC) to ensure compliance with customer due diligence (CDD) standards.
- Review business models, license verification, transactional behavior, and identify risk indicators.
- Utilize public and internal databases to support investigations and escalate high-risk cases.
- Assist with regulatory compliance projects and implementation of policy updates.
- Compile data and support internal audits and reporting requirements.
Vendor Management Quality Oversight Analyst
Citibank
Fort Mill, SC
05.2018 - 01.2019
- Reviewed third-party vendor performance, ensuring adherence to internal controls and regulatory standards.
- Supported quality assurance and participated in collaboration sessions to assess compliance and accuracy.
- Facilitated vendor issue resolution and aided unit managers in root cause analysis.
- Ensured adherence to company protocols during outbound and inbound interactions.
Outreach Analyst
Citibank
Fort Mill, SC
01.2016 - 05.2017
- Conducted transactional reviews, customer profile analysis, and internet research as part of AML investigations.
- Supported the Financial Intelligence Unit (FIU) in preparing alerts, SAR recommendations, and documentation.
- Performed customer outreach to validate information and supported the EDD process.
- Documented findings and ensured accuracy in compliance reporting per BSA/AML policy.
Senior Representative / Collector III
Citibank
Fort Mill, SC
12.2007 - 07.2012
- Resolved complex customer issues concerning collections and delinquency.
- Reviewed account activity to assess financial hardship, processed bankruptcy notifications, and documented outcomes.
- Ensured adherence to FDCPA and company policy for accurate and compliant debt collection practices.
- Utilized loss mitigation tools to help customers resolve overdue balances.
Education
East High School
Des Moines, IASkills
- AML Investigations
- Risk Assessment
- Transaction Monitoring
- Customer Due Diligence (CDD)
- Enhanced Due Diligence (EDD)
- Customer Service
- Policy & Procedure Compliance
- Regulatory Reporting
- Internal Controls
- Quality Assurance
- Data Analysis
- Microsoft Office Suite
- BSA/AML/KYC Compliance
- Teamwork and collaboration
Timeline
RCA Specialist
U.S. Bank
01.2020 - Current
Vendor Management Quality Oversight Analyst
Citibank
05.2018 - 01.2019
Outreach Analyst
Citibank
01.2016 - 05.2017
Senior Representative / Collector III
Citibank
12.2007 - 07.2012
East High School