Summary
Work History
Education
Skills
Timeline
TruckDriver

Diana Marsden

Vilonia

Summary

Proven leader in hospitality, adept at fostering team collaboration and enhancing customer satisfaction at Cheddars Scratch Kitchen. Skilled in multitasking and customer service, I significantly reduced order errors and improved service delivery times. My innovative training methods at Hooters Inc. boosted bartender efficiency, showcasing my commitment to excellence and attention to detail.

Work History

Waitress

Brick Oven Pizza an
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.

Waitress Supervisor

Cheddars Stratch Kitchen
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
  • Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
  • Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
  • Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
  • Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.

Bartender Trainer

Hooters Inc.
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
  • Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.

Education

Criminology

Arkansas State University
Jonesboro

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Cash handling
  • Attention to detail
  • Decision-making
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Payment processing

Timeline

Waitress

Brick Oven Pizza an

Waitress Supervisor

Cheddars Stratch Kitchen

Bartender Trainer

Hooters Inc.

Criminology

Arkansas State University
Diana Marsden