Diana Martin
Beach Park,IL
Summary
Result driven administrative professional seeking a challenging role to exercise my organizational skills, attention to detail, and ability to handle multiple task efficiently.
Committed to providing excellent customer service and contributing to the smooth functioning of the organization.
Overview
18
18
years of professional experience
Work History
Warehouse Planner/Coordinating Supervisor
Hub Group
Gurnee, IL
10.2020 - Current
- Provided oversight to ensure daily operations ran efficiently and effectively.
- Conducted regular meetings with customers, carriers, vendors, management and staff to address any issues or concerns regarding logistics procedures.
- Organized transportation paperwork in accordance with customer requirements.
- Ordered all warehouse supplies and office supplies.
- Ensured compliance with all applicable laws, regulations and safety standards related to logistics operations hazmat related.
- Analyzed current shipping processes and identified areas for improvement in order to reduce costs or improve efficiency.
- Designed standard operating procedures for the logistics such as warehousing, direct to consumer.
- Resolved problems that arose during transit by liaising with suppliers and carriers quickly and efficiently.
- Prepared documents related to customs clearance such as bills of lading and invoices.
- Reviewed contracts between third party providers and ensured adherence to agreed upon terms and conditions.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Established and maintained professional relationships with carriers, warehouses, customers and sales force.
- Oversaw 14 employees through evaluations, scheduling and training.
- Identified and resolved shipping and packaging errors.
- Ensured all team members were aware of their roles and responsibilities and had necessary resources available.
Mailrooms Associate
Exela Technologies
Lake Forest, IL
04.2019 - 10.2020
- Retrieved incoming mail and parcels from couriers.
- Delivered mail and parcels to floors within assigned area.
- Obtained signatures from recipients to release registered and special delivery parcels.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Effectively sent e-mails regarding pieces of mail or parcels.
- Trained staff members on work instructions and procedures.
Package Handler
FedEx Ground
Grayslake, IL
12.2017 - 03.2019
- Load/unload multiple delivery trucks.
- Use Telxon device to scan packages.
- Consistently exceed load rate, cube rate and accuracy requirements.
- Assist team members to ensure achieve team and facility goals.
Office Assistant
Hearing Associates
Gurnee, Illinois
04.2017 - 07.2017
- Managed the reception and front desk area.
- Central point of contact for all customers and vendors.
- Provided excellent customer service to telephone and walk-in customers.
- Ensured accurate and effective written communication to customers through email, paper and facsimile correspondence.
- Organized and maintained electronic and paper files systems, delivered timely reports, scanned and filed pertinent documents.
SFL (Management)
Walgreens
Kenosha, Wisconsin
01.2006 - 04.2017
- Efficiently scheduled and managed cashiers and clerks.
- Provided knowledgeable answers and customer product and service questions.
- Effectively resolved customer concerns and complaints.
- Promptly addressed and resolved safety, loss prevention and security incidents. Implemented visually appealing promotional displays.
- Ensured store was clean and customer-friendly.
- Approved incoming shipments on behalf of store manager.
- Recommended improvements to store procedures.
- Evaluated transactions for suspected fraud.
Education
Skills
- Teamwork and Leadership
- Detailed-oriented
- Verbal and Written Communication
- Decision-Making
- Profound organizational skills to set priorities to organize work activities and complete assigned work
- Accurate currency manager
- Accomplished employee trainer
- 10-Key
- Typing Proficiency
- Experienced multi-tasker
- Microsoft Outlook
- Active listener
- Accomplished inventory manager
- Self Motivation
- Reliability
- Inbound and Outbound Calling
- Hazmat certified
Timeline
Warehouse Planner/Coordinating Supervisor
Hub Group
10.2020 - Current
Mailrooms Associate
Exela Technologies
04.2019 - 10.2020
Package Handler
FedEx Ground
12.2017 - 03.2019
Office Assistant
Hearing Associates
04.2017 - 07.2017
SFL (Management)
Walgreens
01.2006 - 04.2017