Diana Martinez
Chicago Heights,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized Manager's Assistant accomplished in handling wide-ranging clerical needs in busy environments. Offers excellent writing abilities and expertise in file management. Helps keep office running smoothly with strengths in multitasking and independent problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager's Assistant
McDonald's Restaurant
Frankfort, SD
06.2022 - Current
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Completed timely changes and updates to schedules in central scheduling system.
- Copied and faxed important information for patient and client records.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
Chef
Lexington Medical Center
La Grange, IL
06.2019 - 05.2022
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Exercised portion control for items served, eliminating waste.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Prepared high-quality dishes according to established recipes.
- Monitored temperatures of prepared food and cold-storage areas.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Trained kitchen workers on culinary techniques.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Established controls to alleviate supply and food waste.
- Assigned specific duties to employees to maintain productive operation of kitchen and food service.
Manager
McDonald's Restaurant
Crestwood, IL
02.2015 - 05.2019
- Maintained adequate staffing to meet objectives within budget.
- Coached, mentored and trained team members in order to improve their job performance.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Dwight D. Eisenhower High School
Blue Island, IL05-2017
Some College (No Degree) - Business
Moraine Valley Community College
Palos Hills, ILSkills
- Calendar Management
- Customer Relations
- Employee Communication
- Schedule Oversight
- Call Handling
- Employee Scheduling
- Cost Control
- Money Handling
- Customer Relationship Management (CRM)
- Team Motivation
- Staff Management
- Staff Development
- Staff Supervision
- Team worker
- Focused
Certification
- Food handler Certificate
- Department Certificate
Languages
Spanish
Native/ Bilingual
Accomplishments
- Labor Goals
- Crew trainers per month goals
- Hiring goals
- Sales Goals
Timeline
Manager's Assistant
McDonald's Restaurant
06.2022 - Current
Chef
Lexington Medical Center
06.2019 - 05.2022
Manager
McDonald's Restaurant
02.2015 - 05.2019
High School Diploma -
Dwight D. Eisenhower High School
Some College (No Degree) - Business
Moraine Valley Community College