Diana Martinez
Dilley,TX
Summary
Positive and upbeat Front Desk Receptionist successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Children's Ophthalmologist Office
San Antonio , Texas
06.2016 - 12.2017
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Conducted patient intake interviews to collect medical information and insurance details.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Home Health Aide
Home Land Health
Pearsall, Texas
06.1994 - 09.2016
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
Customer Service Cashier
Frio Self Serve
Dilley, TX
10.2006 - 12.2011
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Thomson Education Direct
PA04-2015
Skills
- Confidentiality handling
- Initiative-taking
- Supply Management
- File Organization
- Customer Service
- Cash Handling
- File Management
- Clerical Support
- Appointment confirmation
- Work Prioritization
- Fluent in English and Spanish
Certification
- CNA Certified
Languages
Spanish
Professional
References
References available upon request.
Timeline
Front Desk Receptionist
Children's Ophthalmologist Office
06.2016 - 12.2017
Customer Service Cashier
Frio Self Serve
10.2006 - 12.2011
Home Health Aide
Home Land Health
06.1994 - 09.2016
High School Diploma -
Thomson Education Direct
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