Diana Martinez
Apple Valley,CA
Summary
As a driven and dedicated junior at California State University, San Bernardino, I am pursuing a dual major in Accounting and Finance, with a minor in International Business. My passion for financial literacy, particularly within the Latino community and among Latina women, fuels my aspiration to become a Certified Public Accountant (CPA). I have already earned my Associate Degree in Business Real Estate and Escrow from Victor Valley College, providing a strong academic foundation. I am committed to continuing my education with a Master's degree and obtaining my CPA certification. My ultimate goal is to leverage my skills and knowledge to empower others to achieve financial stability and success.
Overview
6
6
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Cashier
Northgate Gonzalez Markets
2022.10 - Current
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining positive brand image and fostering customer retention.
- Balanced cash drawers at end of each shift, ensuring accuracy in financial reporting.
- Helped customers complete purchases, locate items, and join reward programs.
Junior Cashier
Northgate Gonzalez Markets
2018.03 - 2021.01
- Provided exceptional customer service through active listening and effective problem-solving skills.
- Utilized point-of-sale system proficiently, resulting in faster transaction times and decreased wait times for customers.
- Expedited checkout processes by scanning items accurately, bagging merchandise properly, and applying discounts when applicable.
- Balanced cash register at end of each shift, ensuring accuracy and accountability.
- Maintained clean and organized workspace for optimal efficiency and professionalism.
- Contributed to positive team environment by collaborating with coworkers on shift tasks.
Education
Bachelor of Arts - Finance
California State University - San Bernardino
San Bernardino, CA 2024.08 - Current
Associate of Science - Business Real Estate And Escrow
Victor Valley College
Victorville, CA 2022.08 - 2024.06
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Motivational Skills
- Problem-Solving
- Creative Thinking
- Active Listening
- Adaptable and Flexible
- Workflow Coordination
- Work Ethic and Integrity
Certification
Certificate of Completion: June 10, 2023
Business Real Estate Apprentice - Victor Valley College
Certificate of Achievement: June 8, 2024
Office Services - Victor Valley College
Languages
Spanish
Upper intermediate (B2)
Timeline
Bachelor of Arts - Finance
California State University - San Bernardino
2024.08 - Current
Cashier
Northgate Gonzalez Markets
2022.10 - Current
Associate of Science - Business Real Estate And Escrow
Victor Valley College
2022.08 - 2024.06
Junior Cashier
Northgate Gonzalez Markets
2018.03 - 2021.01
Certificate of Completion: June 10, 2023
Business Real Estate Apprentice - Victor Valley College
Certificate of Achievement: June 8, 2024
Office Services - Victor Valley College
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