Diana Martinez
Leander
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
CSS-ROI Bilingual Specialist- Full Time/40 Hrs
HealthMark Group
10.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
- Collected, arranged, and input information into database system.
- Ensure notes are accurate and detailed.
- Provide excellent customer service promptly with accurate and concise information.
- Build strong value-based relationships with customers.
- Resend, or cancel invoices.
- Reprocess orders for missing information.
- Obtain missing information for non-compliant requests from patients and requestors.
- Data entry and other duties as assigned.
- Fax and email records securely to requestors.
- Assist clients, patients, and requestors with the status of requests for medical records via phone call.
- Must meet daily goal of 85 calls per day averaging 11 calls per hour.
Patient Financial Counselor -Full Time/40 Hrs
Cedar Park Regional Medical Center
04.2024 - Current
- Complies with all company policies, such as OSHA, HIPAA compliance, and Code of Conduct.
- Prepares estimates for medical services using Medical Present Value's Patient Responsibility Pricer application.
- Delivers comprehensive financial counseling to ensure understanding of insurance coverage, payment plans, and billing choices.
- Effectively handles and synchronizes numerous projects, meeting deadlines.
- Demonstrate professionalism in cultivating patient rapport.
- Handled inbound calls from both internal and external customers.
- Keeps comprehensive records of every patient's financial interaction.
ED Patient Access Specialist- Full Time/ 36 Hrs
Cedar Park Regional Medical Center
10.2022 - Current
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Verified patient insurance coverage, collected copays and other payments, and processed credit card transactions.
- Established chain of payment by organizing insurance payment sources and payers in proper sequence.
- Collected patient deductibles and copayments, while exploring alternatives to meet outstanding financial responsibilities.
Phlebotomist- Full Time/ 40 Hrs
The Austin Diagnostic Clinic
01.2022 - 03.2023
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a safe environment for patients by consistently following proper infection control, sharps disposal, and biohazardous waste management procedures.
- Managed current inventory of lab supplies to ensure compliance
- Stayed updated on new technologies and procedures by actively participating in continuing education programs.
Mobile Phlebotomist- PRN
Phlebotek Solutions
10.2021 - 01.2023
- Ensured that equipment was properly sterilized before use according to established protocols and guidelines.
- Contacted patients and scheduled appointments based on their availability.
- Provided education to patients regarding the collection process and answered any questions they may have had.
- Identified and labeled specimens accurately, ensuring proper handling and transport to the laboratory.
- Processed specimens promptly following standard operating procedures for laboratory testing.
Patient Service Center Phlebotomist- Full Time
Laboratory Corporation of America
07.2018 - 12.2021
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a safe environment for patients by consistently following proper infection control, sharps disposal, and biohazardous waste management procedures.
- Managed current inventory of lab supplies to ensure compliance
- Stayed updated on new technologies and procedures by actively participating in continuing education programs.
Phlebotomist- Full Time/40 Hrs
The Austin Diagnostic Clinic
04.2014 - 09.2017
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a safe environment for patients by consistently following proper infection control, sharps disposal, and biohazardous waste management procedures.
- Managed current inventory of lab supplies to ensure compliance
- Stayed updated on new technologies and procedures by actively participating in continuing education programs.
Plasmapheresis/Phlebotomist- Full Time/40 Hrs
Talecris Plasma Resources
09.2012 - 09.2013
- Assembled components for use in plasma processes according to specifications.
- Maintained a safe environment for patients, colleagues, and self by enforcing infectious waste management protocols.
- Sanitized work area after every patient to prevent contamination and spread of disease.
Education
Medical Billing & Coding -
Austin Community College
01.2024
Associate in General Studies -
Austin Community College
05.2019
Phlebotomy Tech -
El Paso Community College
05.2012
Skills
- Rapid and Adaptive
- Cross-Functional Collaborator
- Dedicated Performer
- Solution Oriented Professional
Languages
Spanish
Native/ Bilingual
Applications
Excel/FinTrive/Order Facilitator/Leading Reach/OneSource
References
References available upon request.
Contact
Leander, TX 78641
Timeline
CSS-ROI Bilingual Specialist- Full Time/40 Hrs
HealthMark Group
10.2024 - Current
Patient Financial Counselor -Full Time/40 Hrs
Cedar Park Regional Medical Center
04.2024 - Current
ED Patient Access Specialist- Full Time/ 36 Hrs
Cedar Park Regional Medical Center
10.2022 - Current
Phlebotomist- Full Time/ 40 Hrs
The Austin Diagnostic Clinic
01.2022 - 03.2023
Mobile Phlebotomist- PRN
Phlebotek Solutions
10.2021 - 01.2023
Patient Service Center Phlebotomist- Full Time
Laboratory Corporation of America
07.2018 - 12.2021
Phlebotomist- Full Time/40 Hrs
The Austin Diagnostic Clinic
04.2014 - 09.2017
Plasmapheresis/Phlebotomist- Full Time/40 Hrs
Talecris Plasma Resources
09.2012 - 09.2013
Associate in General Studies -
Austin Community College
Phlebotomy Tech -
El Paso Community College
Medical Billing & Coding -
Austin Community College
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