Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Martinez

Napa,CA

Summary

Proven professional with a track record of enhancing team performance and customer satisfaction at C Casa. Excels in stress management and Microsoft Word, demonstrating reliability and strong multitasking abilities. Recognized for outstanding customer service and decision-making skills, contributing to significant improvements in operational efficiency.

Overview

4
4
years of professional experience

Work History

Waitress

C Casa
Napa, CA
04.2022 - 01.2025
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed positive relationships with regular customers through friendly conversation.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Trained new employees to perform duties.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.

Sales Associate

Target
Napa, CA
02.2022 - 04.2023
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Assisted customers with product selection, sizing and styling.
  • Answered store and merchandise questions and led customers to wanted items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Adhered to company initiatives and achieved established goals.
  • Attended weekly team meetings to review performance goals and objectives.
  • Used technology resources to assist customers in locating and selecting items.
  • Engaged customers in friendly, professional dialogue to determine needs.

Assistant Teacher

MX
MX, MX
08.2020 - 01.2022
  • Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
  • Attended faculty meetings as requested by the lead teacher.
  • Encouraged positive behavior with rewards and incentives.
  • Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
  • Implemented lesson plans for students with varying learning styles.
  • Supported and documented student growth and progress to achieve academic, social and emotional goals.
  • Promoted a cooperative learning environment that encourages collaboration among students.
  • Created colorful and attractive displays for bulletin boards and hallways.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
  • Observed student performance and analyzed individual records to assess progress.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.

Education

GED -

Napa Valley Adult Education
Napa, CA
12-2022

High School Diploma -

CBTIS 052
MX
07-2020

Some College (No Degree) - Clinical Dietitian

Napa Valley College
Napa, CA

Skills

  • Customer service
  • Reliability and punctuality
  • Service prioritization
  • Stress management
  • Complex Problem-solving
  • Time management
  • Hospitality service expertise
  • Strong multitasking
  • Decision-making
  • Attention to detail
  • Team collaboration
  • Data entry efficiency
  • Microsoft Word mastery

Languages

Spanish
Native/ Bilingual

Timeline

Waitress

C Casa
04.2022 - 01.2025

Sales Associate

Target
02.2022 - 04.2023

Assistant Teacher

MX
08.2020 - 01.2022

GED -

Napa Valley Adult Education

High School Diploma -

CBTIS 052

Some College (No Degree) - Clinical Dietitian

Napa Valley College

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Diana Martinez