Diana Martinez
Lexington,KY
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
9
9
years of professional experience
Work History
Waitress
Pepe's Mexican Restaurants
02.2018 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Licensed Nail Technician
K Nails and Spa
12.2023 - 02.2025
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Responded to customer requests and concerns about gel application and nail art designs.
Front Desk Receptionist
Red Roof Inn
08.2016 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
High School Diploma -
Bryan Station High School
Lexington, KY05-2016
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Memory retention
- Time management
- Attention to detail
- Customer relations
- Call center experience
Languages
Spanish
Native or Bilingual
Timeline
Licensed Nail Technician
K Nails and Spa
12.2023 - 02.2025
Waitress
Pepe's Mexican Restaurants
02.2018 - Current
Front Desk Receptionist
Red Roof Inn
08.2016 - 06.2018
High School Diploma -
Bryan Station High School
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