Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Martinez

Lubbock

Summary

Efficient Packaging Handler with proven skills in product handling, service management, and quality control. Known for contributing to team success through hard work, attention to detail, and excellent organizational skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

6
6
years of professional experience
2019
2019
years of post-secondary education

Work History

Packaging Handler

United Supermarkets
Lubbock
09.2022 - 03.2023
  • Sorted and organized packaging materials for efficient workflow.
  • Operated machinery to pack products accurately and safely.
  • Inspected finished packages for quality and proper labeling.
  • Assisted in training new employees on packaging procedures.
  • Maintained clean and safe work environment according to safety protocols.
  • Collaborated with team members to meet daily production goals.
  • Reported equipment malfunctions to ensure timely repairs and maintenance.
  • Followed inventory procedures to track packaging supplies effectively.
  • Ensured compliance with safety regulations in the packaging area.
  • Inspected finished packages for accuracy and quality control.
  • Assisted coworkers with various tasks as needed throughout the day.
  • Received instructions from supervisors regarding specific job duties.
  • Operated packaging equipment to package and label products.

Customer Service Manager

Mchillborn
Slaton
10.2016 - 10.2021
  • Managed daily operations of customer service team at Mchillborn.
  • Developed training programs for new customer service representatives.
  • Implemented processes to improve customer satisfaction and service quality.
  • Maintained accurate records of customer interactions and transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Monitored staff performance to ensure adherence to customer service standards.

Education

Slaton High School
Slaton, TX

Skills

  • Quality inspection
  • Packaging procedures
  • Team collaboration
  • Customer satisfaction
  • Effective communication

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Packaging Handler

United Supermarkets
09.2022 - 03.2023

Customer Service Manager

Mchillborn
10.2016 - 10.2021

Slaton High School