Diana Martirosyan
New York,US
Summary
Dynamic and results-driven professional with a diverse background spanning customer relations, sales, and pharmacy assistance. Adept at fostering strong client relationships, optimizing sales strategies, and ensuring secure medication storage. Proven ability to enhance customer satisfaction through effective communication, problem-solving, and critical thinking. Consistently achieves targets while maintaining high service standards.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Pharmacy Assistant
Sandcastle Pharmacy
11.2024 - Current
- Assisting pharmacists with medication preparation and dispensing.
- Providing customer service and answering inquiries regarding prescriptions and over-the-counter medications.
- Managing inventory, stocking shelves, and organizing medication storage.
- Processing transactions and handling insurance claims.
- Maintaining a clean and safe pharmacy environment.
Sales Specialist/Customer Retention Specialist
Viva MTS Armenia
08.2005 - 09.2022
- Offered proficient technical support in the activation and deactivation processes for products/services, ensuring seamless customer experiences.
- Managed the meticulous registration of all claims and complaints using the designated interfaces within HPSM.
- Maintained a comprehensive database of customer claims and complaints for tracking and resolution purposes.
- Collaborated with relevant departments to expedite the resolution of customer issues, ensuring timely and effective solutions.
- Provided consistent and informative feedback to customers, keeping them updated on the status and progress of their claims or complaints.
- Conducted regular reviews of the claims and complaints process, implementing improvements where necessary to enhance customer satisfaction.
- Actively participated in training sessions to stay updated on new product features and service protocols, enhancing technical support capabilities.
- Delivered exceptional customer service aligned with Company standards and achieved set targets.
- Educated customers on both new and existing products/services, ensuring they were informed and satisfied.
- Handled payment transactions efficiently and accurately.
- Provided comprehensive information to customers regarding monthly invoices, account balances, payments, and top-up services.
- Actively engaged in the sales of mobile phones, data devices, and their accessories.
- Upheld strict confidentiality regarding customer data and adhered to Company standards and protocols.
- Conducted inventory management by generating daily and monthly reports on the stock of cards, devices, and products.
- Compiled and submitted daily reports detailing transaction quantities, collected cash data, and submitted amounts to the Sales and Service Senior Specialist.
- Generated on-demand reports analyzing accessory and phone sales.
- Regularly produced diverse reports encompassing cash counter transactions and POS terminal activity.
- Facilitated the training of new staff members, imparting knowledge and ensuring alignment with Company service standards.
Education
Bachelor of Science -
Yerevan StateUniversity After Bryusov
Yerevan, Armenia 05.2001 -
Skills
Secure storage of medications
Verifying orders
Answering customer questions
Supply restocking
Customer Relationship Management (CRM)
Sales Strategies
Planning & Organizing
Commercial Awareness
Critical Thinking
Communications
Results-Focused
Leadership
G-Suite
1C
Timeline
Pharmacy Assistant
Sandcastle Pharmacy
11.2024 - Current
Sales Specialist/Customer Retention Specialist
Viva MTS Armenia
08.2005 - 09.2022
Bachelor of Science -
Yerevan StateUniversity After Bryusov
05.2001 -