Diana Mason

Customer Interaction:

Handling inquiries, answering phones, send out billing statements, sort out the incoming mail, and helping other employees who needs an extra set of hands when they need help. Having empathy when customers call in with a claim.

Handling all Applications for Permits to Drill Oil and Gas wells.

I made sure operators sent in a complete application before passing it on.

Processed sundry notices when operators wanted to move the well location or if they wanted to drill deeper and when they wanted an extension on their permit.

I created maps in ArcGIS making sure operators were in compliance with the well spacing orders.

Periodically I would go to board hearing. And added every well spacing order into the database.

Collected data and prepared an Annual Waste Management Plan Report.