Diana Matta Rivera
Tacoma,WA
Summary
I bring a decade of hands-on sales experience coupled with six years of successful sales management expertise to the table. My background encompasses a deep understanding of customer-centric strategies, effective team leadership, and a proven track record of exceeding sales targets. From direct sales to guiding and motivating teams, I've consistently driven revenue growth and fostered long-lasting client relationships.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
AT&T Mobility
09.2018 - Current
- Ranked number 1 Assistant Store Manager out of 15 others for the months of July 2023 and September 2023 and December 2023 by ranking above 100%+ attainment
- Drove a level 3 retail location to above 110% attainment 7/12 months in 2023
- Ranked number 1 Assistant Store Manager out of 15 others for the months of September 2022
- Responsible for interviewing, hiring, scheduling, training, mentoring, of new hires.
- Managed 13+ key performance indicators daily to ensure success in attaining monthly targets
- Develop team members through shadowing, and other coaching methodologies, providing immediate and recurring feedback through ongoing 1:1 coaching session
- Work with sales and support to resolve issues and help remove barriers within the team.
Retail Sales Consultant
AT&T Mobility
04.2016 - 09.2018
- Awarded Top retail sales consultant in market Q3 2016, Q2 2017
- Assisted on average 30 customers a day in person or via phone with either finding or selecting devices or providing technical support
- Provide outstanding customer service, receiving 98% in customer feedback survey
- Exceed Sales goals by 110% by following sales action plan 6+ consecutive months in 2018
- Creating innovative and sales bundles for customer by leveraging promotions.
Retail Sales Consultant
T-Mobile
05.2014 - 04.2016
- Created and maintained a book of business resulting in reaching my annual business expert needs within the first 2 quarters of the year
- Applied comprehensive troubleshooting and resolved 75% of issues that came in daily
- Drove accessories sales to 4.0 per opp and hit the monthly goal of 4,000 consecutively for 8 months in a row in 2015.
Bank Teller
Columbia Bank
06.2012 - 05.2014
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Counted, verified and handled bank deposits and armored car transactions.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Education
Associate Of Applied Business - Business Management
Pierce College
Puyallup, WAGoogle Project Management -
Coursera
01.2022
Digital Marketing Nano Degree -
Udacity
01.2021
Skills
- Training and coaching
- Communication & negotiation
- Conflict management & resolution
- Leadership & Teamwork
- Project Management
- Strategic planning & problem solving
- Attention to detail
- Results driven
- Interpersonal communication
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
AT&T Mobility
09.2018 - Current
Retail Sales Consultant
AT&T Mobility
04.2016 - 09.2018
Retail Sales Consultant
T-Mobile
05.2014 - 04.2016
Bank Teller
Columbia Bank
06.2012 - 05.2014
Associate Of Applied Business - Business Management
Pierce College
Google Project Management -
Coursera
Digital Marketing Nano Degree -
Udacity