Diana Matthews
Spring,Texas
Summary
Results-driven Professional with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
21
21
years of professional experience
Work History
Co-owner-vice President
Quickfix Computers
06.2009 - Current
- Sales and management
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Built strong relationships with key stakeholders, enhancing partnerships and fostering mutual growth opportunities.
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Directed market expansions to propel business forward, meet changing customer needs.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Internet Sales Manager
Saturn of Huntington-Charleston
05.2008 - 09.2010
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Trained sales staff on company procedures and salesmanship.
- Increased sales and customer satisfaction through personalized servicing.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with community to increase sales volume.
Lead Generation Specialist
Capitol City Auto auction
02.2007 - 05.2008
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
- Entered data into [Software], ensuring accuracy and uniformity.
- Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
- Conducted thorough competitor research to better understand market dynamics and refine targeting strategies effectively.
- Participated in industry events as a company representative to network with potential clients, generating valuable connections that led to new business opportunities.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Set up appointments with interested customers according to schedule availability.
- Overcame objections using friendly, persuasive strategies.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Receptionist
Department of Administration United talent placement
07.2005 - 02.2007
- Parking & Leasing
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
File Clerk- Recording Documents
Equitable Production United talent placement
07.2005 - 02.2007
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
Scheduling Clerk
Flaherty, Sensabaugh, And Bonasso, Attorneys United talent placement
01.2003 - 01.2005
- Reduced appointment conflicts for improved customer satisfaction through meticulous attention to detail in managing calendars.
- Maintained accurate records of employee time-off requests, ensuring fair distribution of vacation days within the team.
- Contributed to a well-organized workplace by consistently updating electronic calendars with pertinent information regarding appointments and event bookings.
- Increased on-time performance metrics by proactively identifying potential scheduling conflicts and taking preventive measures to avoid them.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Implemented time-blocking and schedule notifications to optimize time management.
Education
Bachelor of Science - Marketing
University of Phoenix
Phoenix, AZ03.2015
Associate of Science - Legal Office Assisting
West Virginia Junior College
Charleston, WV06.2005
Skills
- Internet Marketing
- Scheduling
- Appointments
- Office Procedures
- Telephone Procedures
- Customer Service
- Sales
- Microsoft Office
- Very friendly and outgoing personality
- Willing to learn new tasks and concepts
- Customer Relations
- Talent Recruitment
- Hiring and On-boarding
References
- Michelle Williams, JD Byrider, Charleston WV, 304-546-6999
- Derrick Means, Diamond Electric, Charleston WV, 304-389-4307
- Thomas Hinzman, Accura, Charleston WV, 304-382-1644
Timeline
Co-owner-vice President
Quickfix Computers
06.2009 - Current
Internet Sales Manager
Saturn of Huntington-Charleston
05.2008 - 09.2010
Lead Generation Specialist
Capitol City Auto auction
02.2007 - 05.2008
Receptionist
Department of Administration United talent placement
07.2005 - 02.2007
File Clerk- Recording Documents
Equitable Production United talent placement
07.2005 - 02.2007
Scheduling Clerk
Flaherty, Sensabaugh, And Bonasso, Attorneys United talent placement
01.2003 - 01.2005
Bachelor of Science - Marketing
University of Phoenix
Associate of Science - Legal Office Assisting
West Virginia Junior College
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