Diana Matthews
Rockland
Summary
Dynamic individual with extensive experience in customer relationship management and administrative duties. Demonstrated success in enhancing customer satisfaction, boosting team productivity, and managing complex logistics. Strong skills in problem-solving, communication, and optimizing operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
31
31
years of professional experience
Work History
Sales Associate/Department Leader
The Home Depot
09.2021 - Current
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
Back Office Associate
The Home Depot
09.2021 - Current
- Exhibited strong problem-solving abilities when faced with complex issues arising from daily tasks or unusual situations.
- Streamlined cash processing by utilizing advanced equipment, resulting in increased efficiency and reduced errors.
- Contributed to the development of operational strategies, optimizing workflow processes for maximum productivity.
- Reduced discrepancies in cash handling by implementing strict security measures and adhering to vault protocols.
- Collaborated with team members for seamless operations during peak business hours, ensuring timely completion of tasks.
- Maintained strict confidentiality of bank records and client information.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Events Coordinator
CBC Non-Profit
09.2010 - 05.2020
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
- Fostered positive work environment, mentoring junior coordinators and facilitating their professional growth.
- Trained and supervised event staff to complete tasks on time.
Children's Programs Director
CBC Non-Profit
08.2008 - 05.2020
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Artistic Director
Positions Studio, Inc
09.1993 - 06.2007
- Oversaw rehearsal schedules, ensuring efficient use of time while maintaining high artistic standards throughout the process.
- Facilitated communication between all team members, fostering a positive work environment for creativity to thrive.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
Education
No Degree - Dance Major
Hunter College
New York, NYSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Outgoing Personality
- Adapt to diverse groups
Additional Information
Current volunteer D.E.I. (Diversity, Equity and Inclusion) captain at the Rockland Home Depot. Monthly, I organize the DEI Board which highlights national and global celebrations for various cultures, ideas and all walks of life.
Timeline
Sales Associate/Department Leader
The Home Depot
09.2021 - Current
Back Office Associate
The Home Depot
09.2021 - Current
Events Coordinator
CBC Non-Profit
09.2010 - 05.2020
Children's Programs Director
CBC Non-Profit
08.2008 - 05.2020
Artistic Director
Positions Studio, Inc
09.1993 - 06.2007
No Degree - Dance Major
Hunter College
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