Diana Mayen
Dumfries,VA
Summary
Dedicated Cashier Team Lead with a focus on customer service and conflict resolution. Proven ability to manage cash register operations and train staff effectively.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Dollar Tree
Germantown, MD
01.2021 - 12.2022
- Supervised cashier team to ensure efficient customer service.
- Trained new cashiers on register operations and store policies.
- Managed cash register operations during peak shopping hours.
- Assisted customers with transactions and product inquiries.
- Monitored inventory levels and restocked merchandise as needed.
- Resolved customer complaints and provided solutions promptly.
- Coordinated team schedules to maintain adequate staffing levels.
- Ensured compliance with company policies and safety standards.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Coordinated with other departments when additional support was needed during peak hours.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
St Mary High School
Nairobi01-2019
Skills
- Cash register operations
- Employee training
- Customer service
- Inventory management
- Team scheduling
- Conflict resolution
Timeline
Cashier Team Lead
Dollar Tree
01.2021 - 12.2022
High School Diploma -
St Mary High School