Diana M Bettencourt

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
• Improved warehouse organization by accurately stowing inbound items in designated locations.
• Separated damaged items from functional ones before placing on shelves.
• Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
• Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
• Supported safety initiatives through strict adherence to company policies and procedures during the stowing process.

• Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
• Collaborated with agency partners to coordinate risk management strategies and provide comprehensive solutions for clients'' unique needs.

• Re-picked damaged or incorrectly picked orders
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.

• Managed a team of 2 to 5 clerks on a daily basis
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

• Member of travel team, auditing 109 stores a month.
• Conducted full inventory audits of each store.
• Audit of store inventory by counting and assisting with lead auditor.
• Assisted other team members to achieve goals.

• Managed and area of 50+ store
• Rotated movie stock to make room for new releases
• Prepared hundreds of new releases weekly to be stocked through the 109 stores
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.

• Self-motivated, with a strong sense of personal responsibility.
• Inputted daily data and invoices into computer.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.

• Provided excellent customer service while addressing inquiries from internal departments regarding shipment statuses or inventory availability.
• Reduced product damage by carefully unpacking, inspecting, and verifying items against purchase orders.
• Supported continuous improvement efforts by identifying areas for process enhancement within the receiving department.
• Prepared comprehensive reports detailing receiving metrics, highlighting performance improvements or areas requiring additional attention.
• Enhanced inventory accuracy by conducting thorough receiving processes and recording product information.
• Assisted in maintaining accurate inventory records through regular cycle counts, audits, and reconciliation activities.
• .Handled high volumes of incoming shipments efficiently while maintaining attention to detail in checking product quality and documentation accuracy.
• Requisitioned new supplies and maintained storage areas for smooth department operations.

• Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
• Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
• Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
• Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
• Assisted coworkers and staff members with special tasks on daily basis.

provided support to IB Stow to address problems with stowable inventory.

Fixed problems with inventory by rebagging, taping, or damaging out product that is truley damaged.

Became Process Guide for a team of problem solvers.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.