Diana McArdle
Groveland,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Knowledgeable and dedicated customer service professional with extensive experience in customer service and clerical industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Production Clerk
Mid-State Metals LLC
Orlando, FL
08.2019 - Current
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office and shop equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Supported financial operations by managing tax drawers and researching variances.
- Requisitioned materials to restock inventory and obtain goods for manufacturing production.
- Processed and stored 50 to 100 documents per day.
Tax Firm Reseptionist
Brown Thornton & Pacenta LLC
Pensacola, FL
01.2016 - 01.2018
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Used accounting software to prepare weekly and monthly financial reports.
- Reviewed general ledger entries and assessed accuracy.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed well over 50 calls daily.
Education
High School Diploma -
Home School Education
Pensacola, FL06.2016
Skills
- Mail processing
- Stocking and replenishing
- File and database management
- Product and service sales
- Telephone etiquette
- Proficient in typing, Microsoft Word, Excel and Tekla EPM
- Customer satisfaction
- Quality Management
- Bookkeeping
- Research experience
- Relationship building
- Mail handling
- Cash Management
- Administrative support
Timeline
Production Clerk
Mid-State Metals LLC
08.2019 - Current
Tax Firm Reseptionist
Brown Thornton & Pacenta LLC
01.2016 - 01.2018
High School Diploma -
Home School Education
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