Diana Mcwilliams
Toledo,OH
Summary
Proactive Shift Manager and Assistant Manager with extensive experience in packing, crew management, and warehouse safety. Skilled in handling escalated customer issues, training new employees, and maintaining organized work environments. Bringing strong problem-solving abilities, critical thinking, and a focus on quality control to new opportunities.
Overview
11
11
years of professional experience
Work History
Packer
Amazon
10.2021 - 06.2024
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Shift Manager
Arbys Resturant
02.2017 - 08.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Manager
SUBWAY®Restaurants
08.2013 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Woodard HS
Toledo, OH07.2013
Skills
- Packing boxes
- Product Packaging
- Warehouse Safety
- Labeling
- Crew Management
- Teamwork and Collaboration
- Attention to Detail
- Flexible and Adaptable
- Work Well Under Pressure
- Critical Thinking
- Multitasking
- Complaint Handling
Timeline
Packer
Amazon
10.2021 - 06.2024
Shift Manager
Arbys Resturant
02.2017 - 08.2019
Assistant Manager
SUBWAY®Restaurants
08.2013 - 04.2017
GED -
Woodard HS
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