Diana Medina-Chavez
Chandler,AZ
Summary
Highly motivated high school graduate with a strong academic record (4.2 GPA) and 4 years of work experience. Demonstrated expertise in conflict resolution, customer-driven communications, and a commitment to ensuring customer satisfaction. Seeking to apply skills and knowledge to excel in a customer service role at your esteemed company. Known for meticulous attention to detail, consistently receiving praise from colleagues, and trusted to contribute towards achieving company objectives.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Tint Express LLC
07.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Consumer Cellular
08.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Supervisor
Tint Express LLC
03.2022 - 08.2022
- Coordinated office workflow to maximize productivity and resources.
- Drafted and monitored employee scheduling to support effective resource allocation.
- Monitored office supply needs with consistent inventory checks.
- Coordinated with service providers & customers to facilitate on-site work.
- Monitored daily operations and evaluated performance to proactively approach backlogs.
- Provided product information and resolved concerns to assist customers.
- Responded quickly to meet customer needs and resolve problems.
- Performed general office and shop work.
Shift Manager
Taco Bell
12.2020 - 03.2022
- Provided product information and resolved concerns to assist customers.
- Promoted store specials and limited time offers to customers.
- Documented absences and tardiness of assigned team members.
- Taught newly hired team members and shift managers business policies and procedures.
- Promoted customer satisfaction by addressing complaints and issuing refunds as needed.
- Established and maintained positive and professional employee relationships.
- Coordinated with suppliers to receive deliveries on time.
- Tracked store inventories and replenished item levels by ordering new products.
- Balanced cash drawers and resolved financial discrepancies using receipts.
- Reported equipment repair and employee training needs to managers.
- Communicated important company information and policy changes to staff members.
Education
High School Diploma -
Leading Edge Academy Gilbert Early College
Chandler, AZ05.2022
Chandler-Gilbert Community College
Chandler, AZ05.2022
Skills
- Verbal and Written Communication
- Staff Training
- Issue Resolution
- Team Management
- Quality Assurance
- Professional Phone Etiquette
- POS Inventory & System Operation
- Clerical Support
Extra-Curricular Activities
Volleyball Team
Dance Team
Student Council
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Tint Express LLC
07.2023 - Current
Customer Service Representative
Consumer Cellular
08.2022 - 03.2023
Customer Service Supervisor
Tint Express LLC
03.2022 - 08.2022
Shift Manager
Taco Bell
12.2020 - 03.2022
Chandler-Gilbert Community College
High School Diploma -
Leading Edge Academy Gilbert Early College
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