Diana Mejia
Westfield,USA
Summary
Internationally trained Architect from Ecuador and New Jersey-based Design Assistant with over 5 years of professional experience across residential, commercial, and administrative sectors. Highly dedicated professional with a strong work ethic and a deep focus on elevating the customer experience through proactive problem resolution and tailored design solutions. Specialist in high-end material specifications—with deep expertise in natural stone and tile—and advanced CGI visualization. Proven track record of streamlining administrative, data entry, and billing workflows to enhance operational excellence. Certified in Digital Marketing Strategy by Harvard Business School, combining technical design rigor with a versatile, results-driven approach to the NJ
Overview
7
7
years of professional experience
1
1
Certification
Work History
Design Assistant
Short Hills Marble and Tile
Nj
04.2024 - Current
- Guided clients in choosing materials by leveraging in-depth understanding of natural stone and tile characteristics.
- Created comprehensive 2D and 3D design layouts and furniture plans for luxury residential projects, ensuring accuracy and aesthetic appeal.
- Led client consultations to accurately capture project specifications while showcasing visually engaging mood boards and material samples for enhanced client satisfaction.
- Coordinated all phases of project lifecycle, from site measurements to procurement, guaranteeing timely completion of technical drawings and material orders.
- Refined design processes and vendor interactions, leading to improved accuracy in quotes and accelerated project timelines.
- Designed and produced marketing assets, including digital content and product catalogs, while maintaining compliance with brand standards to support overall marketing strategy.
- Facilitated efficient financial operations by handling account relationships, generating invoices, and processing purchase orders.
Customer Service Administrator
VOIGT & SCHWEITZER
Perth Amboy, NJ
12.2022 - 04.2024
- Managed extensive data entry tasks, maintaining accuracy and adherence to procedures for effective order processing.
- Implemented strategies for effective customer engagement, ensuring prompt and professional resolution of client inquiries and complaints.
- Evaluated customer account statuses and negotiated tailored payment arrangements to accommodate diverse financial situations.
- Enhanced client relations through proactive management of telephone inquiries and structured oversight of official email and letter correspondence.
- Executed financial administration tasks, including management of account relationships, invoice creation, purchase order processing, and payment coordination utilizing specialized software.
- Monitored and validated data integrity across various projects to support streamlined operations.
- Coordinated administrative tasks and conducted training sessions for new staff on effective customer service practices.
Billing Coordinator
TRX INC
Newark, NJ
05.2021 - 12.2022
- Monitored daily aging reports for accounts receivable, enabling proactive management of potential delinquencies.
- Analyzed and compiled critical metrics concerning account delinquencies and collections activities for management assessment.
- Assessed and refined billing processes to maintain alignment with organizational policies and enhance operational efficiency.
- Analyzed customer complaints related to billing and coordinated with internal teams to implement effective resolutions.
- Reviewed and assessed monthly reports alongside billing data to uncover trends and rectify discrepancies efficiently.
Project Architect
ENNE ARQUITECTOS
Quito, ECUADOR
11.2018 - 05.2021
- Design & Certification: Led high-end residential and commercial projects, overseeing full-cycle design and certifying technical plans for municipal approval.
- Structural Oversight: Directed coordination with structural engineers to ensure technical integrity and adherence to strict building codes.
- Project Leadership: Managed the preparation of comprehensive site plans, elevations, and construction details, ensuring 100% project feasibility.
- Quality Control: Supervised contractor shop drawings and material specifications to maintain design intent and high-quality standards.
Education
Certificate - Digital Marketing Strategy.
Harvard Business School Online
Cambridge, MA2024
Bachelor of Science - Architecture
Ute
Quito, Ecuador2018
Skills
Business & Management: Sage 50, Studio Designer
Specialized Expertise:CGI Visualization, Material Procurement (AutoCAD, SketchUp, Lumion, Adobe)
Operational Excellence:, vendor relations, and interdepartmental coordination
Data Management: High-volume data entry, and record maintenance
Client Experience: Strategic follow-up, needs assessment
Certification
- AutoCad
- Adobe Photoshop
- Sketch Up
- Adobe Illustrator
- LightWorks
- Lumion
- Adobe After Effects
- Microsoft Office
- Adobe Character
- Microsoft Navision
Languages
Spanish Native
English
Native or Bilingual
Timeline
Design Assistant
Short Hills Marble and Tile
04.2024 - Current
Customer Service Administrator
VOIGT & SCHWEITZER
12.2022 - 04.2024
Billing Coordinator
TRX INC
05.2021 - 12.2022
Project Architect
ENNE ARQUITECTOS
11.2018 - 05.2021
Certificate - Digital Marketing Strategy.
Harvard Business School Online
Bachelor of Science - Architecture
Ute