Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Languages
Timeline
AccountManager
Diana Melnikova

Diana Melnikova

Clifton,NJ

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Representative

Yonkers Honda
06.2020 - Current
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Experienced with Eleads, AutoAlert, Verifi customer relationship management (CRM) systems.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Completed registration paperwork and sales documentation.
  • Listened to customer needs and desires to identify and recommend optimal products.

Personal Trainer

Vaskezfitness
10.2017 - 12.2018
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated customers through creative presentations about health and personal benefits of services.
  • Met health education and wellness objectives with implementation of new training programs.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines.

Sales Representative

Route 23 Honda
01.2019 - 05.2020
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Completed registration paperwork and sales documentation.

Sales Associate

Hawley Lane Shoes
06.2016 - 10.2017
  • Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Informed customers of current store promotions to encourage additional sales purchases.

Administrative Clerk

Promtechservice
06.2012 - 06.2016
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Entered and maintained departmental records in company database.
  • Coordinated changes to agreement which might occur during contract lifetime.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained CRM database with customer updates and report generation.

Call Agent

Big Soil
06.2010 - 06.2012
  • Completed daily cold calling and outreach to build sales pipeline.
  • Set up appointments with interested customers according to schedule availability.
  • Gained customer acceptance by demonstrating cost reductions and operations improvements.
  • Targeted particular sector of financial institutions to locate decision-makers, build relationships and sell products.
  • Qualified, connected with and converted leads for Financial software solutions.

Education

English-as-a-Second-Language Education

Housatonic Community College
Bridgeport, CT
12.2018

Marketing - Sales And Marketing Education

The Moscow Academy of An Entrepreneurship
Moscow , Russia
05.2015

High School #743
05.2009

Skills

  • Automotive Knowledge
  • Continuous Improvement Strategies
  • Maintaining Customer Database
  • Sales Representation
  • Qualified Lead Generation
  • Closing Sales
  • Lead Prospecting
  • Post-Sales Support
  • Needs Understanding
  • Commission Sales
  • Consulting with Customers
  • Client Development and Retention
  • Quote Information
  • Prospecting and Cold Calling
  • Online Chat
  • Credit and Debt Card Processing
  • Information Updates
  • Promotional Sales Events
  • Shipment Processing
  • Effective Problem-Solving
  • Presenting Information
  • Registration Documents
  • Process Optimization
  • Client Engagement
  • Attention to Detail
  • MS Office
  • Social Media Platforms
  • Honesty and Integrity
  • Financial Consulting
  • Logistics Consulting
  • Delivery Assurance

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

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Certification

  • First Aid/CPR Certified
  • Silver Council of Sales Leadership (2019)

Languages

Russian
Native or Bilingual
English
Professional Working
Turkish
Elementary

Timeline

Sales Representative

Yonkers Honda
06.2020 - Current

Sales Representative

Route 23 Honda
01.2019 - 05.2020

Personal Trainer

Vaskezfitness
10.2017 - 12.2018

Sales Associate

Hawley Lane Shoes
06.2016 - 10.2017

Administrative Clerk

Promtechservice
06.2012 - 06.2016

Call Agent

Big Soil
06.2010 - 06.2012

English-as-a-Second-Language Education

Housatonic Community College

Marketing - Sales And Marketing Education

The Moscow Academy of An Entrepreneurship

High School #743

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Diana Melnikova