Diana Melo

1. Patient Assistance (Work from home, by phone):
My role involves assisting patients after an accident by helping them complete questionnaires regarding the symptoms they experienced at the time of the accident and those they are currently experiencing. All of this is done via phone calls, working remotely from home.

2. Coordination with Professionals (Remote work):
I coordinate with doctors, attorneys, and chiropractors to ensure that patients receive the appropriate treatment while progressing in their recovery process. This coordination is also done by phone, ensuring efficient and personalized service from the comfort of my home.

3. Sending Claims and Follow-up (Remote work):
Additionally, I assist in sending claims to ensure the process is quick and convenient for both the patients and the attorneys and chiropractic clinics. I ensure that everything is in order, facilitating a more efficient and beneficial process for the patient, all while working remotely via phone communication.

• I managed the entire payroll process, ensuring accuracy and compliance with established deadlines.
• I supervised and managed the store's operational payments, ensuring efficient handling of financial resources.
• I led staff training, developing their skills in sales, customer service, and mobile technology management.
• I coordinated and managed cellphone and accessory orders, maintaining optimal inventory levels.
• I resolved operational issues and challenges in the store, implementing effective solutions to improve productivity and customer satisfaction.