Diana Mendez
Gainesville,GA
Summary
Organized employee with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Maintenance
S&G Cleaning
Dalton, GA
10.2019 - Current
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Bindery
Campbell Printing
Dalton, GA
02.2011 - Current
- Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.
- Checked all finished products to detect and correct uneven paper edges and dimensional errors.
- Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
- Used glue machines to glue endpapers, bindings, backings and signatures.
- Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
- Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
- Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
- Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.
- Trained new hires in quality and productivity standards to maximize team effectiveness.
Shift Supervisor
KFC & Taco Bell
Concord, NC
12.2004 - 12.2006
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Documented daily production and materials usage in Software to track data.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
Front Desk Receptionist
Internal Medicine
Dalton, GA
01.2001 - 01.2003
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Murray County High School
Chatsworth, GA 02.1996 - 02.1998
GED
Georgia Northwestern Technical College
Dalton,GA 02.2020 - Current
Skills
Problem solving ability
Organized nature
Scheduling strength
Troubleshooting skills
Customer and client relations
Scheduling
Sorting and labeling
Organization and Time Management
Attention to Detail
Dependable and Responsible
Loading and unloading
Order picking and processing
Assembly and production
Performance improvement
Pallet arrangement
Customer relationships
Order fulfillment
Warehouse safety
Product location
Cleaning procedures
Production line operations
Heavy lifting
Light maintenance
Timeline
GED
Georgia Northwestern Technical College
02.2020 - Current
Maintenance
S&G Cleaning
10.2019 - Current
Bindery
Campbell Printing
02.2011 - Current
Shift Supervisor
KFC & Taco Bell
12.2004 - 12.2006
Front Desk Receptionist
Internal Medicine
01.2001 - 01.2003
Murray County High School
02.1996 - 02.1998