Diana Mendez
Lehi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Concrete Polisher
Dynamond
American Fork
01.2025 - Current
- Prepared surfaces for polishing by cleaning and repairing existing concrete.
- Applied sealants and coatings to enhance durability and appearance of polished surfaces.
- Collaborated with team members to complete projects efficiently and effectively.
- Prepared estimates based on measurements taken at customer's site.
Customer Service Representative
Deluxe Carpet Cleaning
Lehi
03.2022 - 09.2022
- Resolved many calls daily by solving problems and providing customer care.
- Analyzed call data to determine areas of improvement in customer care process.
- Conducted outbound calls to potential clients to generate interest in services.
- Collaborated with sales team to develop effective calling scripts and strategies.
- Scheduled follow-up calls and appointments for interested prospects effectively.
- Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
- Called prepared lists of leads and read short scripts to promote products and services.
- Developed and maintained relationships with clients through effective communication on the phone.
- Utilized sales techniques to persuade customers to purchase product or service packages.
Package Handler
Fed Ex Ground
Orem
09.2019 - 11.2019
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Assisted in inventory management and stock replenishment activities.
- Followed company policies and procedures for secure package handling.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
Package Handler
UPS
Salt Lake City
06.2019 - 09.2019
- Sorted packages by size and destination for efficient processing.
- Inspected shipments for damage or discrepancies before loading.
- Maintained cleanliness and organization of work areas throughout shifts.
- Adhered to safety protocols to minimize workplace hazards and risks.
- Executed proper lifting techniques to ensure safe handling of packages.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Customer Service Representative
ROI Solutions
Pleasant Grove
07.2018 - 05.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a positive attitude while handling challenging customer interactions.
- Managed customer inquiries through various communication channels.
- Resolved customer issues efficiently and effectively to enhance satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Collision Repair
Emily Griffith Technical College
Denver, CO 03.2023 - 10.2023
Lehi High School
Lehi, UTSkills
- Effective communication
- Attention to detail
- Courteous demeanor
- Multi-task management
- Conflict resolution
- Adaptability
- Bilingual
Timeline
Concrete Polisher
Dynamond
01.2025 - Current
Collision Repair
Emily Griffith Technical College
03.2023 - 10.2023
Customer Service Representative
Deluxe Carpet Cleaning
03.2022 - 09.2022
Package Handler
Fed Ex Ground
09.2019 - 11.2019
Package Handler
UPS
06.2019 - 09.2019
Customer Service Representative
ROI Solutions
07.2018 - 05.2019
Lehi High School