Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Mendoza

Denver,CO

Summary

Accomplished Specialty Pharmacy Technician II with a proven track record at CVS Specialty Pharmacy, enhancing patient care through expert medication management and insurance verification. Successful background working closely with insurance company to gain approvals and co-pay assistance for specialty medications. Skilled in HIPAA compliance and team collaboration, I significantly improved treatment outcomes and efficiency. Leveraging pharmacology knowledge and a results-driven approach, I excel in fast-paced environments, consistently achieving high patient satisfaction. Excited to bring talent and record of excellence in customer service to growing pharmacy. Considered team player with exemplary multitasking skills.

Overview

5
5
years of professional experience

Work History

Specialty Pharmacy Technician II

CVS Specialty Pharmacy
07.2022 - Current
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Collaborated with healthcare providers to ensure optimal medication therapy outcomes for patients.
  • Served as a mentor for new technicians, offering guidance on best practices within the specialty pharmacy setting.
  • Ensured regulatory compliance by adhering to federal and state laws governing the practice of pharmacy.
  • Coordinated with insurance companies to resolve billing discrepancies or obtain prior authorizations for specialty medications promptly.
  • Assisted in managing specialty medications by tracking and monitoring patient progress throughout treatment courses.
  • Supported pharmacists in conducting comprehensive medication reviews, improving patient safety and therapeutic outcomes.
  • Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
  • Developed comprehensive knowledge of various specialty medications, enabling informed recommendations for treatment options based on individual needs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.

Lead Certified Pharmacy Technician

Walgreens
11.2020 - 06.2022
  • Assisted in cost-saving initiatives by regularly reviewing vendor contracts and negotiating better pricing terms when possible.
  • Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
  • Enhanced customer experience with thorough medication counseling and personalized attention.
  • Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
  • Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
  • Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
  • Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
  • Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
  • Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Pharmacy Technician

Walgreens
10.2019 - 11.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Education

No Degree - Pharmacy School

Universidad Santa Maria
Caracas, Venezuela

No Degree - Laboratory Technician

Universidad Santa Maria
Caracas, Venezuela
04.2016

High School Diploma -

Colegio Teresiano De La Castellana
Caracas, Venezuela
07.2015

Skills

  • HIPAA Compliance
  • Data accuracy
  • Immunization Administration
  • Insurance Verification
  • Pharmacology knowledge
  • Prior authorization processing
  • Prescription Interpretation
  • Team Collaboration
  • Insurance Billing
  • Medicare and Medicaid process
  • Data Entry

Languages

Spanish
Native or Bilingual

Timeline

Specialty Pharmacy Technician II

CVS Specialty Pharmacy
07.2022 - Current

Lead Certified Pharmacy Technician

Walgreens
11.2020 - 06.2022

Pharmacy Technician

Walgreens
10.2019 - 11.2020

No Degree - Pharmacy School

Universidad Santa Maria

No Degree - Laboratory Technician

Universidad Santa Maria

High School Diploma -

Colegio Teresiano De La Castellana

Similar Profiles

CREATE PROFILE
Diana Mendoza