Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Mendoza

Bay City,TX

Summary

Dynamic Patient Account Representative with a proven track record at Matagorda Regional Medical Center, excelling in insurance verification and customer service. Adept at resolving billing issues and enhancing team collaboration, I ensure compliance with HIPAA regulations while effectively managing accounts and improving patient satisfaction through active listening and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Patient Account Representative

Matagorda Regional Medical Center
06.2020 - Current
  • Assisted patients in navigating account inquiries and resolving billing issues.
  • Processed patient information using electronic health record (EHR) systems efficiently.
  • Communicated effectively with insurance providers to verify coverage details.
  • Coordinated with healthcare teams to ensure accurate account management practices.
  • Adapted quickly to new software tools and updated policies related to patient accounts.
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
  • Electronically submitted bills according to compliance guidelines.

Phlebotomist

Matagorda Regional Medical Center
05.2015 - 06.2020
  • Collected blood specimens using various venipuncture techniques to ensure patient safety and comfort.
  • Processed laboratory orders and maintained accurate records in compliance with regulatory standards.
  • Trained and mentored junior phlebotomists, enhancing team performance and service quality.
  • Implemented best practices for infection control, improving overall safety protocols in the lab environment.

Education

General Studies

Bay City High School
Bay City, TX

Skills

  • HIPAA compliance
  • Insurance verification
  • Insurance billing
  • Medical billing
  • Data entry proficiency
  • Team collaboration
  • Verbal and written communication
  • Medical terminology
  • Payment processing
  • Insurance collaboration
  • Organizational skills
  • Physicians' orders
  • Managing delinquent accounts
  • Critical thinking
  • Active listening
  • Reliability
  • Multitasking
  • Problem-solving abilities
  • Customer service
  • Teamwork

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Account Representative

Matagorda Regional Medical Center
06.2020 - Current

Phlebotomist

Matagorda Regional Medical Center
05.2015 - 06.2020

General Studies

Bay City High School

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Diana Mendoza