Diana Mendoza
Conroe
Summary
Talented clerical worker skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
17
17
years of professional experience
Work History
Library Assistant
Santa Rosa County
05.2022 - 05.2024
- Assisted patrons in locating and utilizing library resources effectively.
- Managed circulation desk operations, ensuring prompt check-in and check-out processes.
- Organized and maintained library collections, enhancing accessibility for users.
- Developed and implemented programs to promote literacy and community engagement.
- Trained new staff on library systems and customer service best practices.
- Coordinated special events, increasing community participation in library activities.
- Evaluated user feedback to improve service offerings and resource availability.
- Collaborated with colleagues to streamline workflows and enhance operational efficiency.
Postal Liaison
United States Army
10.2010 - 01.2012
- Maintained positive working relations with civilian postal contractors, answering inquiries and assisting with administrative needs.
- Facilitated initiatives and events to improve visibility and bolster organizational success.
- Established and maintained strong working relationships with military staff, civilian contractors, U.S. Postal Employees while in garrison and deployed theater of operations.
- Streamlined service processes to improve delivery times via operational capabilities.
- Protected organization in event of emergencies with well-planned crisis management strategies.
Human Resources Specialist
United States Army
08.2007 - 10.2010
- Assessed individuals performance, reviewed training participation records and monitored professional development of Soldiers within the 82nd Sustainment Brigade.
- Maintained and updated Soldiers records to reflect changes in enlistment, pay grades, awards, and benefits.
- Organized Soldiers records consistently, staying compliant with internal and government requirements.
- Interpreted and explained human resources policies, standards and regulations.
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
Casualty Specialist
United States Army 82nd Airborne
01.2010 - 05.2010
- Documented detailed information on casualties sustained in the January 2010 earthquake in Haiti.
- Prepared reports to be submitted to the United States Embassy in Port au Prince Haiti to accurately determine the devastation the country suffered.
- Supported Humanitarian efforts provided by the United States while deployed to Haiti.
Casualty Specialist
United States Army 82nd Airborne
07.2008 - 07.2009
- Collected information from hospitals and the unit of the deceased to document and detail in theater casualties of all U.S. Military members.
- Prepared reports of in theater casualties to be submitted to Multi National Corps Iraq leadership.
- Inventoried and prepared military and personally owned items of the casualty to be transported stateside to the military unit and/or family members.
- Performed duties in Camp Victory, Baghdad Iraq and Basra Iraq while deployed in support of Operation Iraqi Freedom
Education
Computer Programming, C++, JAVA
San Jacinto College
Houston, TXSkills
- Task prioritization
- Social perceptiveness
- Coordination
- Management support
- Team collaboration
- Policy development
- Computer assistance
- Written and oral communication
- Telephone etiquette
- Circulation desk
- Interpersonal communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Library Assistant
Santa Rosa County
05.2022 - 05.2024
Postal Liaison
United States Army
10.2010 - 01.2012
Casualty Specialist
United States Army 82nd Airborne
01.2010 - 05.2010
Casualty Specialist
United States Army 82nd Airborne
07.2008 - 07.2009
Human Resources Specialist
United States Army
08.2007 - 10.2010
Computer Programming, C++, JAVA
San Jacinto College