Diana Mercado
Freeport
Summary
Results-driven professional adept in route optimization, customer delivery, and performance metrics. Consistently delivers high customer satisfaction while meeting tight deadlines and enhancing efficiency.
Overview
28
28
years of professional experience
Work History
Independent Contractor
Amazon Flex
Melville
12.2022 - Current
- Successfully completed high-volume package deliveries while meeting tight deadline and performance metrics.
- Planned and optimezed delivery routes using GPS and Amazon Flex technology to improve efficiency and reduce delivery time.
- Maitained a high customer satisfaction rating through professional communication and accurate deliveries .
- Demonstrated reliability with consistent on-time pickups and drop-offs.
Retention Customer Service Representative
Affinity Health Plan
Hempstead
07.2016 - 11.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
Postal Clerk
Postal Service
Garden City
09.1997 - 10.2016
- Processed incoming and outgoing mail efficiently and accurately.
- Operated postal equipment to ensure effective mail sorting.
- Assisted customers with inquiries regarding services and shipping options.
- Collaborated with team members to streamline daily operations effectively.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Weighed packages for shipping and applied appropriate postage stamps or labels.
- Assisted in maintaining cleanliness of work area throughout shift.
- Ensured all USPS regulations were followed while handling confidential materials such as registered mail.
Home Health Aide
Recco Home Care
Massapequa
12.2001 - 06.2016
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Achieved cost-savings by developing functional solutions to problems.
Restaurant Manager
Burger King
Massapequa
10.2006 - 11.2012
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
- Utilized various software and tools to streamline processes and optimize performance.
Education
GED -
Freeport High School
Freeport N.Y.05-1995
Skills
- Route optimization
- Package tracking
- GPS navigation
- Customer delivery
- Performance metrics
- Order processing
- Attention to detail
- Time management
- Service marketing
- Customer retention strategies
- Billing control
- Industry regulations knowledge
- Work inspections
- Client consultation
- Schedule management
- Contract terms implementation
- Client communication
- Client management
- Multitasking and organization
Languages
English
Professional
Spanish
Professional
Timeline
Independent Contractor
Amazon Flex
12.2022 - Current
Retention Customer Service Representative
Affinity Health Plan
07.2016 - 11.2022
Restaurant Manager
Burger King
10.2006 - 11.2012
Home Health Aide
Recco Home Care
12.2001 - 06.2016
Postal Clerk
Postal Service
09.1997 - 10.2016
GED -
Freeport High School