Diana Meyers

• Partners with the Branch Manager to guide and direct all branch activities.
• Leading a team of branch associates responsible for impacting new revenue generation through identifying customer needs.
• Coaches and develops branch associates through execution in addition to strengthening their product knowledge.
• Training new associates by relaying information on company procedures.
• Promote a positive work environment with open communication, and employee recognition initiatives.
• Resolves escalated issues, which include team scheduling, coaching associates.
• Refers customers to an internal team of experts when additional financial goals and needs are recognized
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated.
• Coaching team members in techniques necessary to complete job tasks in addition to internal audit requirements
• Oversees branch operational and compliance-related tasks, ensuring branch team understands procedural changes as they occur
• Conducts outbound phone calls utilizing teleconnecting lead lists to expand existing customer relationships along with acquire new ones

• Mentoring new leasing consultants and scheduling of all personnel.

• Maintain high occupancy level through support of and participation in leasing activities, effective motivation.

• Keeping informed of market conditions, understanding of competitive pricing.

• Prepare all move ins/move outs, rent increases/ lease renewals, EOM process in accordance with company policy, manage file database

• Collect rents, process apartment security deposits and manage accurate application files

• Responsible for submitting delinquent accounts to attorneys, process Evictions to completion, disposition of closed files and for the efficient and timely reporting

• Prepare and deliver all legal and formal notices such as late notices, violation of community rules in ordinance to state law.

• Achieving financial goals for the community through assisting in preparation and operating budgets for the community.

• Provide excellent customer service, maintain resident records

• Keeping informed of market conditions, understanding of competitive pricing.

• Address resident complaints and provide solutions

• Maintain superior customer service relationship

• Mentoring and training new leasing consultants.

• Address resident complaints, concerns, and requests on a timely basis to ensure the highest level of customer satisfaction.

• Maintain thorough product knowledge of the property and that of major competition.

• Accurately prepare and be thoroughly knowledgeable about all lease-related paperwork. Review and approve lease files for all leasing team. Ensure all documentation is present and accurate. Review information in system for all leases. Weekly review of listed rents and concessions on all leases are required.

• Facilitate all aspects in the apartment leasing process, touring and leasing apartments, walk the tour route daily.

• Respond to leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms. Work to optimize occupancy while maximizing effective leased rent. Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.

• Planning and executing onsite marketing and advertising directives. Vigilant tracking of market trends and implementation of said tracking through outreach and market surveys

• Plan, schedule and organize resident functions as needed; assist with planning and hosting of others on property.

• Audit all lease and renewal files for key controls and bonus submission to the community manager.

• Assists the Property Manager and Assistant Manager with other tasks as required.

Comply with Radco Property Management policies.

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Conducted thorough market research to stay informed of current trends and competitor offerings.

• Increasing occupancy renewal rate 65% since being assigned a renewal task.

• Convert leads into sales by outreach, prospecting, and lead generation.

• Ensured maintenance requests were handled satisfactorily by following up with residents.

• When necessary enforced community policies and procedures

• Assisted in planning resident functions including the marketing and collateral.

• Prepares monthly newsletter to communicate neighborhood events and happening.