Diana Meziere
Fort Mitchell,AL
Summary
Professional and knowledgeable offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Motivated offering valuable contributions in all facets of administrative activities derived from diverse background. Recognized for exemplary time management, organization, prioritization and work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy.
Overview
6
6
years of professional experience
Work History
Lead Front Desk Clerk
Uchee Creek Army Campground & Marina
2020.08 - Current
- Use internal software to process reservations, check-ins and check-outs.
- Oversee fast-paced front desk operations and guests' needs at busy facility.
- Calculate billings and post charges to room accounts, reviewing charges with guests at checkout.
- Communicate with housekeeping and maintenance staff to address requests and complaints made by guests.
- Organize, maintain and update information in computer databases.
- Answer questions and address, resolve, or escalate issues to management personnel to satisfy customers.
- Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collect and distribute messages to team members and managers to support open communication and high customer service.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Responsible for preparing Daily Activity Reports.
- Responsible for training and certifying new employees on Epitome and RecTrac programs.
- Responsible for opening and closing, prepared RecTrac POS end of shift/daily reports and issuing change funds to clerks. Ensured all funds are accounted for and turned in at end-of-shift and properly deposited in safe.
Recreation Assistant
Main Post Recreation Center
2018.06 - 2020.08
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Performed light custodial duties to provide clean and inviting facilities.
- Inspected and cleaned all recreational and kitchen equipment and supplies to maintain operational standards.
- Assisted in preparing recreational materials and supplies for each activity.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Performed clerical and RecTrac duties, processed purchases and fees.
- Set up, ran and closed snack bar to comply with safe food handling requirements.
Substitute Teacher, K-12
Russell County Board Of Education
2017.08 - 2021.01
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Enforced school and class rules to maintain order in classroom.
Education
Associate of Science - Sociology And Anthropology
Southwestern College
Chula Vista, CASkills
- Supply Replenishment
- Office Management
- Cash Handling
- Time Management
- Front Desk Operations
- Guest Accounts
- Problem-Solving Skills
- Clerical Support
- Operational Efficiency
- Team Management
- Reservation Procedures
- Business Operations
Accomplishments
- As a new and temporary employee at UcheeCreek, I was asked by the manager to handle cabin and chalet check-in inspection, due to the professionalism and attention to detail showed in my day to day work habits.
- Achieved positive, cohesive, and enjoyable environment in the workplace. Built a great team to work the front desk and reservations area at UcheeCreek by effectively training, focusing on each individuals strengths and helping each when needed.
Hobbies
- Enjoy visiting local food venues and give reviews on their customer service, aesthetics, food and overall experience.
- Recently picked up canvas painting after visiting a local studio on broadway.
- Going for a drive and stopping at any place that catches my attention.
- Scouring through thrift shops for antiques and mystery items.
- Going for walks in the fall and looking for leaves that have an array of colors.
- Collecting Marine Corps items that are unique to me a very proud Marine.
Languages
Spanish
Native or Bilingual
Timeline
Lead Front Desk Clerk
Uchee Creek Army Campground & Marina
2020.08 - Current
Recreation Assistant
Main Post Recreation Center
2018.06 - 2020.08
Substitute Teacher, K-12
Russell County Board Of Education
2017.08 - 2021.01
Associate of Science - Sociology And Anthropology
Southwestern College
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