Diana Michels
Florence,KY
Summary
Accomplished Administrative Professional with a proven track record at DHL Worldwide Express, enhancing operational efficiency and customer satisfaction through expert data entry and exceptional communication skills. Excelled in streamlining processes, achieving a significant reduction in lead times, and fostering robust client relations. Demonstrates a keen ability for Microsoft Excel and prioritization, ensuring meticulous recordkeeping and project success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Administrative Assistant
DHL Worldwide Express
10.2000 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Office Assistant
BAWAC
08.2016 - 06.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Quality Control Analyst
DHL Worldwide Express
01.2009 - 07.2013
- Conducted root cause analysis for recurring issues, developing long-term solutions to improve issues.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Conducted data review and followed standard practices to find solutions.
- Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.
- Supported continuous improvement initiatives by analyzing data trends and recommending process enhancements.
- Sustained high levels of customer satisfaction through timely resolution of non-conformance issues.
- Achieved shorter lead times by optimizing workflow processes, resulting in faster delivery times for customers.
International Import Agent
DHL Express
08.2002 - 01.2009
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Streamlined import processes by implementing efficient customs clearance procedures.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Liaised with customers provide status updates and explain cargo shipment customs delays.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Coordinated with shipping and transport companies on behalf of clients.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
Receptionist
DHL Worldwide Express
10.1993 - 10.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
High School Diploma -
Western Hills High School
Cincinnati, OH06.1970
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- File Organization
- Accounting Support
- Employee timesheet processing
- Writing reports
- Multi-Line Telephone Systems
- Schedule Management
- Multi-line phone proficiency
- Client Relations
- Prioritization
- Invoice Processing
- Calendar Management
- Professional and mature
- Verbal Communication
- Recordkeeping
- Excel spreadsheets
Accomplishments
Received honor of Employee of the Quarter plus a bonus.
Certification
Received certificate for taking a Leadership Training course
Timeline
Office Assistant
BAWAC
08.2016 - 06.2021
Quality Control Analyst
DHL Worldwide Express
01.2009 - 07.2013
International Import Agent
DHL Express
08.2002 - 01.2009
Administrative Assistant
DHL Worldwide Express
10.2000 - 11.2021
Receptionist
DHL Worldwide Express
10.1993 - 10.2000
High School Diploma -
Western Hills High School
Received certificate for taking a Leadership Training course
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