Diana Miller

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Obtained signatures from customers upon delivery of goods.
• Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
• Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
• Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
• Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.

Audit and Research applications for the Hoosier Rx program

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Evaluated program effectiveness using data analysis tools, identifying areas for improvement and implementing necessary changes.

Maintained communication with applicants and their representatived