Diana Mills
Woodbridge ,CT
Summary
Dynamic leader and advocate with a proven track record for the State of Connecticut, with enhancing client satisfaction through effective case management and innovative youth engagement strategies. Expert in client advocacy, I excel in teamwork and collaboration, driving significant improvements in mental health and re-entry support services for the population we serve.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mental Health Case Manager
Fair Haven Clinic
11.2022 - Current
- Supervised In-Home Support Counselors on clinical issues, casework issues and written reports for each case.
- Managed caseloads effectively, prioritizing urgent cases and ensuring timely followups.
- Increased client satisfaction with timely interventions and effective case management strategies.
- Maintained open lines of communication with other healthcare professionals involved in a client''s care plan, ensuring a comprehensive and holistic approach to treatment.
- Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client''s mental wellbeing negatively.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Advocated on behalf of clients to ensure they received the necessary accommodations at work or school settings to facilitate success despite challenges faced due to mental health issues.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
Juvenile Support Volunteer
City of New Haven
09.2020 - Current
- Served as a liaison between juvenile and service providers, advocating for their needs effectively.
- Helping youth offenders with re-entry services and coping mechanisms
- Managed challenging situations successfully with tactful communication skills that prioritized youth with well-being above all else.
- Enhanced youth satisfaction by providing empathetic and timely support to juvenile seeking rehabilitation assistance, including housing, counseling, and entitlements
- Contributed to the development of new outreach initiatives, expanding the reach of the organization''s services for our youth.
- Increased youth engagement through active listening and providing tailored guidance for their unique situations.
- Developed strong rapport with our youth by consistently demonstrating empathy, patience, and understanding during interactions.
Family Support Case Worker (IFS Unit)
State of Connecticut Department of Developmental S
09.2012 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements including mental health services and re-entry requirements
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information. Including medication management, psychological evaluations, homelessness.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Director of Youth Services
Adelbrook
09.2010 - 09.2015
- Enhanced our 24 hour lock down program effectiveness by developing and implementing new strategies for youth engagement and support.
- Collaborated with multidisciplinary teams with residential units to create holistic approaches to addressing the diverse needs of youth participants.
- Created a safe and supportive environment within group homes and residential units for youth participants, promoting personal development and growth.
- Spearheaded outreach initiatives for youth aimed at increasing visibility of available services within underserved communities throughout the region.
- Managed complex youth caseloads efficiently while maintaining excellent communication with families, team members, and external partners involved in each case.
Education
College Credits -
Gateway Community College
New Haven, CTLPN Certification - Nursing
Lincoln Technical Institute - Shelton
Shelton, CT11.2019
High School Diploma - General Studies
James Hill House High School
New Haven, CT06.2001
Skills
- Client Advocacy
- Relapse prevention planning
- Family Support Coordination
- Teamwork and Collaboration
- Juvenile Justice System
- Youth Mentoring
- Mental Health services
- Sex Offender Treatment
- Social Services Coordination
- Gang Prevention/re-entry
- Exceptional oral communication skills
- Safety and Security
- Efficient in case notes and client privacy
Certification
First aid and CPR
Medication management
Physical management techniques (PMT)
Electronic record training
E-cameras training (case notes)
Timeline
Mental Health Case Manager
Fair Haven Clinic
11.2022 - Current
Juvenile Support Volunteer
City of New Haven
09.2020 - Current
Family Support Case Worker (IFS Unit)
State of Connecticut Department of Developmental S
09.2012 - Current
Director of Youth Services
Adelbrook
09.2010 - 09.2015
First aid and CPR
Medication management
Physical management techniques (PMT)
Electronic record training
E-cameras training (case notes)
College Credits -
Gateway Community College
LPN Certification - Nursing
Lincoln Technical Institute - Shelton
High School Diploma - General Studies
James Hill House High School
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