DIANA MILO
Venice
Summary
Personable and dedicated professional with solid foundation in customer relations and project coordination. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.
Overview
12
12
years of professional experience
Work History
Account Manager/ Human Resources
Coastal Care Staffing
05.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Assisted with human resources tasks such as recruitment screenings and employee evaluations, contributing to a stronger workforce overall.
Sales /Customer Service Representative
Paramount Staffing LLC
10.2022 - 05.2023
- Answered customer questions about products and services and recommended appropriate solutions
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers
- Listened to customer requests and asked questions to provide effective solutions
- Maintained strong call control and quickly worked through scripts to address problems
Customer Service Representative
Vengroff Williams Inc
02.2019 - 03.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Developed strong customer relationships to encourage repeat business
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Assisted customers with making payments or establishing payment plans to bring accounts current
Hostess / To Go Specialist
PF Changs Restaurant
09.2017 - 01.2019
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted incoming guests to escort to assigned dining area and present menus
- Greeted guests and gathered information to seat groups or place on waitlist
- Greeted customers, answered questions and recommended specials to increase profits
Physical Therapist Assistant
Bretz chiropractor
01.2017 - 09.2017
- Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function
- Treated patients to relieve pain, develop or restore function and maintain maximum performance
- Collaborated with PT to assist in assessment and modifications to plan of care
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts
- Maintained positive interaction with facilities and clients
- Observed and reported patient reaction to treatment or changes in condition, facilitating appropriate follow-up
Hostess
mr tequila cantina
08.2015 - 01.2017
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted incoming guests to escort to assigned dining area and present menus
- Greeted guests and gathered information to seat groups or place on waitlist
- Escorted guests to seating area, furnished menus and highlighted daily specials
Restaurant Busser
el toro bravo
04.2013 - 08.2015
- Cleared tables to maintain high turnover rate and minimize wait times
- Wiped down and cleaned chairs, booths and highchairs
- Served water, coffee and soft drinks and offered refills to promote excellent customer service
- Maintained table setting by removing courses as completed and replenishing utensils
Education
High School Diploma -
Riverview High School
05.2015
Skills
- Customer service
- Client relations
- Strategic planning
- Issue resolution
- CRM software
- Customer satisfaction
- Relationship building
- Goal oriented
LANGUAGES
English: Full Professional
Spanish: Native/ Bilingual
Timeline
Account Manager/ Human Resources
Coastal Care Staffing
05.2023 - Current
Sales /Customer Service Representative
Paramount Staffing LLC
10.2022 - 05.2023
Customer Service Representative
Vengroff Williams Inc
02.2019 - 03.2022
Hostess / To Go Specialist
PF Changs Restaurant
09.2017 - 01.2019
Physical Therapist Assistant
Bretz chiropractor
01.2017 - 09.2017
Hostess
mr tequila cantina
08.2015 - 01.2017
Restaurant Busser
el toro bravo
04.2013 - 08.2015
High School Diploma -
Riverview High School
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