Diana Minchew
Fort Leonard Wood,MO
Summary
Results-driven and enthusiastic Property Manager with a strong desire to contribute to team success through dedication, meticulous attention to detail, and exceptional organizational skills. Possessing a clear understanding of administration, budgets, team building, vendor support, invoicing, maintenance management, event planning and proficiency in utilizing property management software such as Resman, Knock, Zego by Paylease, Sightplan, Yardi, RealPage, CRM, Workday, Avid exchange, Microsoft Word and Excel. Highly motivated to continuously learn, grow, and explore new opportunities.
Overview
6
6
years of professional experience
Work History
Property Manager
Cushman & Wakefield
04.2023 - 09.2023
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both clients and residents.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Created customized monthly reports detailing property performance metrics for owner review.
- Managed vendor relationships to ensure timely delivery of services and products for successful events.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Area Property Manager
West Shore LLC
05.2022 - 04.2023
- Implemented effective termination procedures, performance evaluations, and staff coaching, resulting in top-notch property operations.
- Analyzed occupancy, delinquency, budget variance, and make-readies reports generated by on-site staff, making data-driven decisions to improve property performance.
- Reviewed financial forecasts, budgets, and operational goals, ensuring financial stability and growth.
- Conducted regular property visits to assess curb appeal, office upkeep, and maintenance activities, leading to well-maintained properties.
- Addressed escalated resident concerns and issues promptly, ensuring tenant satisfaction and timely resolutions.
- Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns, directing timely repairs.
- Administered property-related budgets, reviewed invoices, and tracked costs, optimizing financial efficiency.
- Analyzed and evaluated monthly and quarterly financial statements to identify trends and areas for improvement.
- Successfully managed operations and leasing for a community of nearly 356 apartment homes.
Property Manager
West Shore LLC
12.2021 - 05.2022
- Maintained original leases and renewal documents in digital and hardcopy format for efficient property management.
- Organized regular maintenance, major repairs, and capital improvement projects to keep operational facilities attractive to potential tenants.
- Monitored timely receipt and reconciliation of rent collections, ensuring compliance with landlord and resident statutes.
- Maintained sufficient number of market-ready units, ensuring high occupancy rates.
- Prepared specifications, solicited bids, and approved subcontracts for building services, ensuring quality and cost-effectiveness.
- Successfully maintained occupancy levels above 95%.
Assistant Property Manager
West Shore LLC
02.2021 - 12.2021
- Promptly and appropriately handled tenant complaints, coordinating repairmen and support services to maintain tenant satisfaction.
- Maintained delinquency below .02% through efficient collection procedures and follow-ups on delinquent tenants.
- Conducted final move-out walk-throughs with tenants to identify required repairs, streamlining turnover processes.
- Oversaw monthly collections and built positive relationships with tenants, resulting in high payment rates.
- Escalated major issues to the property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Leasing Agent
West Shore LLC
04.2019 - 02.2021
- Conducted property tours for prospective tenants, highlighting key features and providing essential information.
- Responded quickly and effectively to tenant communications, addressing maintenance requests and concerns.
- Conducted background, reference, and credit checks as part of the tenant screening process.
- Showcased property features, answered questions, and addressed concerns to close contracts successfully.
- Invited prospects to fill out applications upon completion of property tours.
Customer Service Representative
Lincoln Military Housing
11.2017 - 08.2018
- Ensured customer satisfaction through proactive strategies focused on addressing customer needs and resolving concerns.
- Responded promptly to phone calls and emails, providing effective assistance to prospects and tenants.
- Maintained accurate records of all resident and tenant correspondence for streamlined communication.
- Provided advice and assistance to customers, addressing special needs and preferences.
- Regularly inspected facility curb appeal to maintain the property in excellent condition.
Education
Associate of Science - Medical Assisting
Florida Metropolitan University
Orange Park, FL05.2007
High School Diploma -
Mandarin High School
Jacksonville, FL05.2005
Skills
- Application Processing: Expertise in efficiently managing the application filing process, ensuring a seamless experience for prospective tenants
- Financial Management: Proficient in monthly fee and payment collection, adept at handling financial transactions accurately and timely
- Market Analysis: Skilled in conducting thorough market and competitive analysis to identify opportunities for property improvement and growth
- Marketing Strategies: Experienced in developing effective vacancy marketing strategies to attract and retain qualified tenants
- Maintenance Planning: Proactive in planning and coordinating property repairs and maintenance to uphold property standards
- Property Evaluation: Diligent in conducting comprehensive property tours and inspections to assess condition and identify improvement areas
- Regulatory Compliance: Knowledgeable in ensuring code compliance and adherence to local regulations and laws
- Occupant Retention Strategies: Successful in implementing strategies to retain and satisfy current occupants, fostering a positive tenant experience
- Financial Forecasting: Proficient in budgeting and financial forecasting to maximize property revenue and operational efficiency
- Staff Management: Skilled in office staffing and personnel management, cultivating a productive and motivated team
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Cushman & Wakefield
04.2023 - 09.2023
Area Property Manager
West Shore LLC
05.2022 - 04.2023
Property Manager
West Shore LLC
12.2021 - 05.2022
Assistant Property Manager
West Shore LLC
02.2021 - 12.2021
Leasing Agent
West Shore LLC
04.2019 - 02.2021
Customer Service Representative
Lincoln Military Housing
11.2017 - 08.2018
Associate of Science - Medical Assisting
Florida Metropolitan University
High School Diploma -
Mandarin High School
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