Diana Miranda
Ferris
Summary
Business Administrator, with over 10 years of experience in the financial and commercial sector, dynamic with a proven track record, Motivating Manager and analytical problem solver with a talent for team building, leadership and motivation, as well as excellent aptitude for customer relations and relationship building skills. Proficient in using independent decision making skills and good judgment to positively impact the success of the company. Dedicated to applying training, monitoring and morale development skills to improve employee engagement and drive performance.
Overview
14
14
years of professional experience
Work History
Customer Specialist
Tricolor Auto Group
01.2023 - Current
- Responded to customer inquiries via phone, email and web-based platforms.
- Assisted in creating promotional campaigns that resulted in higher engagement from existing customers as well as attracting new clientele.
- Developed rapport with clients through effective communication and active listening skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Lead Generation
Tricolor Auto Group
08.2021 - 01.2023
- Expanded the client base through effective prospecting and lead generation techniques.
- Optimized digital marketing channels, increasing website traffic and lead generation capabilities.
- Established measurable objectives for lead generation initiatives, ensuring accountability and continuous improvement.
- Improved lead generation through targeted advertising on various online platforms.
- Enhanced lead generation through cold calling and appointment setting strategies.
- Exceeded quarterly sales targets consistently through proactive lead generation and followups.
Self Employed
Supermarket Bimbo
01.2015 - 01.2019
- Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
- Provided exceptional training to new employees for a smooth onboarding experience within the deli department.
- Collaborated with team members to achieve daily goals, fostering a positive workplace atmosphere.
- Utilized time management skills to balance multiple tasks simultaneously, ensuring all orders were completed accurately and on time.
- Consistently met or exceeded sales targets through upselling techniques and suggestive selling strategies.
Portfolio Analyst
Banco De Bogota
03.2013 - 03.2017
- Improved investment strategies for clients by consistently monitoring and adjusting portfolio allocations.
- Assisted Portfolio Managers with due diligence and portfolio maintenance.
- Facilitated portfolio performance review and implemented new strategies.
- Optimized risk-adjusted returns through rigorous quantitative analysis and modeling techniques.
- Identified new business opportunities by leveraging market insights and networking with industry professionals.
- Prepared opening account documentation and risk management reporting.
Sales Consultant
Atento
01.2011 - 12.2012
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
Education
Diploma - HSEQ Internal Auditor
Bureau Veritas
Bogota, Colombia11-2018
Bachelor of Science - Business Administrator
Corporación Unificada De Educación Superior
Bogota, Colombia09-2016
Diploma - Project Formulation And Evaluation
Corporación Unificada De Educación Superior
05-2016
Technology - Administrative Management
Corporación Unificada De Educación Superior
Bogota, Colombia05-2014
Certificate of Technical Studies - Professional in Administrative Processes
Corporación Unificada De Educación Superior
Bogota, Colombia05-2013
Certificate of Technical Studies - Document Management
FUNDACION BOGOTA
Bogota, Colombia11-2010
Certificate of Technical Studies - Civil Constructions
Sena De La Construcción Y La Madera
Bogota, Colomba11-2009
High School Diploma -
Aldemar Rojas Plazas
Bogota, Colombia12-2008
Skills
- Problem-solving
- CRM software
- Creative problem solving
- Decision-making
- Problem resolution
- Microsoft Excel
- Data entry
- Microsoft outlook
- Microsoft PowerPoint
- Coordination
- Report preparation
- Clerical support
- Documentation
Timeline
Customer Specialist
Tricolor Auto Group
01.2023 - Current
Lead Generation
Tricolor Auto Group
08.2021 - 01.2023
Self Employed
Supermarket Bimbo
01.2015 - 01.2019
Portfolio Analyst
Banco De Bogota
03.2013 - 03.2017
Sales Consultant
Atento
01.2011 - 12.2012
Diploma - HSEQ Internal Auditor
Bureau Veritas
Bachelor of Science - Business Administrator
Corporación Unificada De Educación Superior
Diploma - Project Formulation And Evaluation
Corporación Unificada De Educación Superior
Technology - Administrative Management
Corporación Unificada De Educación Superior
Certificate of Technical Studies - Professional in Administrative Processes
Corporación Unificada De Educación Superior
Certificate of Technical Studies - Document Management
FUNDACION BOGOTA
Certificate of Technical Studies - Civil Constructions
Sena De La Construcción Y La Madera
High School Diploma -
Aldemar Rojas Plazas
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