Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Timeline
Generic

Diana Mittleider

Tappen,ND

Summary

Proven CNA at North Dakota State Hospital, adept in compassionate communication and bathing assistance, significantly enhancing patient loyalty and retention. Excelled in resolving complaints and escalated calls, demonstrating complex problem-solving and a reliable team ethos. Achieved positive client feedback through empathy and active listening, underscoring a commitment to confidentiality and patient care.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Cna

North Dakota State Hospital
05.2007 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Diploma - General Studies

Oriska Junior-Senior High School
Oriska, ND
05.1980

Skills

  • Bathing Assistance
  • Maintaining confidentiality
  • Compassionate communication
  • Complex Problem-Solving
  • Reliable team player

Accomplishments

Site manager for a gaming company for 8 years customer service . Worked a a bartender help clients with professional support and care help client thu their tuff times

Affiliations

Customer service good team player good listerner, problem solver

Certification

Cna and cma ,customer service business manager and sales from college

Additional Information

Will improve the customer service to clients to make the problem fixed

Timeline

Cna

North Dakota State Hospital
05.2007 - Current

Diploma - General Studies

Oriska Junior-Senior High School

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Diana Mittleider