Hi, I’m
Diana Mitzel
Educational Operations
VA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Self-motivated education leader securing deliverables for individual program development. Successfully collaborates with industry leaders, administrators, and team members to streamline and strengthen processes and procedures. Decisive and resourceful team builder. Driven to exceed expectations. Highly organized. Working knowledge of higher education systems, including recruitment cycles, admissions systems and processes. Self‐motivated, energetic, outcome‐driven individual with strong interpersonal skills. Seeking a career that will offer an opportunity to utilize my expertise in higher education in addition to my graduate education.
Overview
13
years of professional experience
Work History
Accel SchoolsKearneysville, WV
Educational Operations Manager
07.2022 - Current
Job overview
- Member of leadership team spearheading statewide operations including student registration, mandatory testing, administrative support services, student information system, customer relations management platform, and student attendance.
- Designs and implements processes across all aspects of daily operations to ensure optimal efficiency and effectiveness.
- All-encompassing knowledgeable liaison through cultivating connections with internal and external stakeholder connections.
- Works collaboratively to brainstorm with other school administrators to develop, document, implement and electronically archive operational procedures and workflows.
- Audits current policies identifying opportunities to ensure streamlined approaches and observable improvement.
Meritus HealthHagerstown, MD
Residency Program Supervisor
09.2020 - 07.2022
Job overview
- Partnered directly with Program Director, Designated Institutional Official, Chief Medical Officer, and Vice President of Operations to formulate innovated approaches to program goals and objectives.
- Facilitated resident recruitment process to include application review, candidate interviews, and candidate prioritization to ensure a seamless experience.
- Oversaw resident-related matters including contribution to resident evaluation process, production of letters of recommendation, and verification of residency education.
- Orchestrated administrative components of residency program through insightful organization and decisive prioritization abilities.
- Facilitated program attendance at various recruitment events.
- Managed and directed onboarding process of incoming residents to include new resident orientation.
Shenandoah University School Of PharmacyWinchester, VA
Experiential Coordinator
05.2016 - 09.2020
Job overview
- Coordinated experiential education for doctorate students of School of Pharmacy at Shenandoah University.
- Evaluated, analyzed, and problem-solved issues related to student experiential placements and program management.
- Analyzed student evaluations for areas of strengths and opportunities.
- Recruited for experiential sites and student mentors to enhance student opportunities and engagement.
- Negotiated and scheduled student experiential education based on quality standards constructed by School of Pharmacy.
- Inspected experiential sites for quality assurance and quality improvement to ensure educational excellence.
MedAssist, a Firstsource CompanyWinchester, VA
Patient Services Representative
05.2015 - 05.2016
Job overview
- Delivered case management-type services in regard to Medicaid and disability benefits for clients with limited financial resources.
- Screened clients for government program eligibility.
- Maintained electronic client records.
- Created positive working relationships with clients and government agencies.
Nuance Transcription ServicesWinchester, VA
Medical Language Specialist
01.2010 - 05.2015
Job overview
- Accurately transcribed medical dictation within acute care settings for multiple specialties of large healthcare facilities.
- Consistently maintained performance expectations of quality assurance, quality control, production standards, and deadlines established by employer.
- Effectively recognized, interpreted, and evaluated inconsistencies, discrepancies, and inaccuracies in medical dictation and documents.
- Properly interpreted an understanding of medicolegal implications and responsibilities related to patient information in accordance to HIPAA (Health Insurance Portability and Accountability Act) national privacy standards pertaining to confidentiality, release of information, and medical records.
Education
Liberty UniversityLynchburg, VA
Master of Education from Higher Education: Student Affairs
12.2023
Bluefield CollegeBluefield
Bachelor of Science from Human Services
05.2016
Northern Virginia Community CollegeSterling, VA
Associate of Applied Science from Social Sciences
05.2014
Skills
- Management and Leadership
- Planning and Implementation
- Problem-Solving
- Policies and Procedures Implementation
- Process Improvements
- Operations Oversight
- Records Organization and Management
- Administrative Management
- Verbal and Written Communication
- Testing Procedures
- Reporting and Documentation
- Project Management
- Relationship Building
- Academic Standards Management
- State Testing Support
- School Administration
- Database Management
- Student Support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Educational Operations Manager
Accel Schools
07.2022 - Current
Residency Program Supervisor
Meritus Health
09.2020 - 07.2022
Experiential Coordinator
Shenandoah University School Of Pharmacy
05.2016 - 09.2020
Patient Services Representative
MedAssist, a Firstsource Company
05.2015 - 05.2016
Medical Language Specialist
Nuance Transcription Services
01.2010 - 05.2015
Liberty University
Master of Education from Higher Education: Student Affairs
Bluefield College
Bachelor of Science from Human Services
Northern Virginia Community College
Associate of Applied Science from Social Sciences
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