Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Molero

Greenacres,FL

Summary

Dynamic and adaptable automotive professional with expertise in field service, mobile service coordination, and technical advisory support for both internal combustion engine (ICE) and electric vehicles (EV). Experienced field training specialist skilled in designing and delivering programs that enhance team performance and operational efficiency. Recognized for strong collaboration, adaptability, and a results-driven approach. Proven ability to develop curriculum and apply instructional techniques that drive measurable learning outcomes.

Overview

7
7
years of professional experience

Work History

Shop Foreman

Florida Fine Cars
03.2025 - 08.2025
  • Oversaw maintenance and repair of shop equipment.
  • Trained and coached employees to improve performance and skills.
  • Directed daily operations of team of 13 technicians and shop professionals.
  • Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
  • Increased shop efficiency by implementing streamlined processes and organizing work areas.
  • Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
  • Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
  • Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.

Field Service Launch Advisor IV

Rivian
10.2023 - 05.2024
  • Gathered data and provided strategic guidance for multiple projects related to the maintenance and servicing of over 10,000 electric vans across the entire US region.
  • Designed and managed service incentive programs to ensure electric delivery vans met SLAs while reinforcing strategic partnerships.
  • Trained in interview techniques and candidate assessment to support hiring managers.
  • Conducted training programs to prepare service centers for both short-term operational demands and long-term scalability.
  • Identified operational bottlenecks, optimized resource utilization, and structured key projects to drive continuous service improvements.
  • Launched new service centers and implemented standardized procedures to ensure operational stability and efficiency.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.

Field Service Technician IV

Rivian
01.2022 - 10.2023
  • Managed shop resources, including special tools, miscellaneous parts, and service stations, to ensure operational readiness.
  • Diagnosed and serviced escalated repairs, specializing in electrical and electronic systems.
  • Interim shop lead - Developed and streamlined communication flows between departments to improve cross-functional coordination and operational efficiency.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Developed technical escalation documentation and collaborated with the quality team to resolve faulty designs, identify recurring failure trends, and implement corrective actions.
  • Assisted in technical support at factory and across multiple service centers.

Mobile Service Coordinator

Tesla
01.2021 - 11.2021
  • Led and mentored technicians by providing technical guidance, coordinating task assignments, and ensuring accurate documentation and procedural compliance.
  • Evaluated and recommended improvements for various internal processes, resulting in more streamlined workflows and enhanced operational efficiency.
  • Served as a trusted advisor to senior leadership on matters pertaining to mobile services strategy, contributing valuable insights that drove informed decisionmaking.
  • Assessed client needs through regular communication, tailoring solutions that resulted in heightened satisfaction levels.
  • Led team meetings to discuss progress on key projects, fostering collaboration and effective problem-solving strategies among team members.

Mobile Service Field Technician

Tesla
09.2019 - 01.2021
  • Strategized and prepared for mobile services ensuring proper resource allocation and readiness for both scheduled tasks and unforeseen issues.
  • Preformed variety of services including retrofits, interior repairs (up to 4 hours), light bolt on repairs, hardware and software repairs and maintenance.
  • Assessed service appointments to provide accurate diagnoses and valuable insights for effective resolution.
  • Appointed to service escalated customer concerns and off-road vehicles to ensuring prompt resolution and minimal downtime.
  • Maintained 96% Flat Rate Time (FRT) efficiency while performing on-site diagnostics and repairs, balancing speed with accuracy across a range of complex and urgent service calls.

Service Technician - C1

Mercedes Benz of South Orlando
06.2018 - 07.2019
  • Diagnosed complex mechanical and electrical issues in Mercedes-Benz vehicles using advanced diagnostic tools such as STAR Diagnosis, oscilloscopes, and multimeters.
  • Provided clear, customer-focused communication by explaining technical repairs in simple terms and resolving concerns.
  • Collaborated with service advisors and parts departments to coordinate repairs efficiently and deliver accurate ETC’s.
  • Maintained precision in diagnostics and repair documentation, ensuring adherence to industry standards and compliance with warranty reimbursement guidelines.
  • Stayed current with evolving technologies through online ongoing training and shadowing.

Education

Occupational Associate Degree - Automotive Technology II

Universal Technical Institute
Orlando, FL
11.2018

Certification Of Completion - Tesla START Program

Miami Dade College
Miami, FL
12-2019

Skills

    Service & Operations

  • Service Workflow & Process Optimization
  • Customer experience management
  • Documentation

    • Training & Development

  • Team Coaching & Mentorship
  • Facilitating Hands-On Training Sessions
  • Identifying Training Needs & Implementing Solutions

    Technical Proficiency

  • Microsoft Office Suite
  • Apple iWork (Pages, Keynote)
  • Tableau

    • Communication & Leadership

  • Interpersonal Communication
  • Public Speaking & Presentation Skills
  • Cross-Functional Collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Italian
Limited Working

Timeline

Shop Foreman

Florida Fine Cars
03.2025 - 08.2025

Field Service Launch Advisor IV

Rivian
10.2023 - 05.2024

Field Service Technician IV

Rivian
01.2022 - 10.2023

Mobile Service Coordinator

Tesla
01.2021 - 11.2021

Mobile Service Field Technician

Tesla
09.2019 - 01.2021

Service Technician - C1

Mercedes Benz of South Orlando
06.2018 - 07.2019

Occupational Associate Degree - Automotive Technology II

Universal Technical Institute

Certification Of Completion - Tesla START Program

Miami Dade College

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